Payer

Sagility Limited; Bengaluru; On-site; INR 250,000 - 420,000; Full time

Job summary

Sagility Limited is seeking a Payer with 0–1 year of experience for roles based in Bangalore. The candidate should have an educational background of Any Graduate and a readiness to learn in a process-driven environment.

Responsibilities include handling non-voice claims tasks, adhering to SLAs, and maintaining quality while developing foundational skills in claims administration and process improvement.

Qualifications

• Excellent interpersonal and customer service skills required.
• Strong problem-solving and analytical abilities.
• Fluent communication in the required language for the function/location.
• Active listening and willingness to learn.
• Ability to understand processes and meet quality standards.

Responsibilities

• Possess basic knowledge of Claims Administrations - Non Voice.
• Demonstrate good reasoning and analytical skills.
• Communicate fluently in the required language for the function/location.
• Practice active listening and continual learning.
• Adhere to attendance, punctuality, and SLA targets.
• Process claims, develop small projects, and handle calls per guidelines.
• Meet productivity and TAT, and maintain quality standards.
• Understand and apply auditing parameters and performance metrics.

Skills

Interpersonal skills

Customer service

Problem-solving

Verbal communication

Written communication

Conflict resolution

MS Office

Typing skills

Computer skills

English communication

Education

Any Graduate

Tools

MS Office

Typing skills

Computer skills

Job description

Company Introduction

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job Title

Payer

Education

Any Graduate

Experience

0-1 Year

Roles & Responsibilities

• Possess basic knowledge of Claims Administrations - Non Voice
• Good reasoning and analytical skills
• Able to communicate fluently in the language required for the function/location
• Active listening skills
• Passion to learn
• Influencing skills
• Ability to comprehend the process requirement well
• Adhere to attendance and punctuality norms
• Acquiring knowledge & skills of related areas of the process
• Processing claims/developing projects/handling calls as per the process guidelines
• Adhering to the SLA, understanding Quality & Auditing parameters
• Meeting assigned productivity goals
• Understanding and adhering to quality standards
• Meeting TAT

Mandatory Skills

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
• Ability to understand basic data and take appropriate action.
• Ability to drive individual and team efficiency and productivity through effective and efficient metric management.
• Ability to coach, train, and motivate employees and evaluate their performance.
• Ability to strategically lead and develop team towards improved performance.
• Ability to delegate and manage work loads and projects across functions within the organization.
• Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.

Preferred Skills

• MS office
• Typing skills & computer skills
• Effective communication in English
• Good analytical skills
• Comprehending ability

Location

BangaloreIndia

Company Call to Action

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