Senior Executive - Front Desk Operations

Rhenus Logistics; Mumbai City; On-site; INR 250,000 - 400,000; Full time

Job summary

Rhenus Logistics is hiring for a front desk/reception role in Mumbai. You will manage the main reception, greet visitors, maintain records, and issue passes, while coordinating with various departments for guest approvals and meetings.

Strong communication, organization and customer service skills are essential. Responsibilities include handling visitors, assisting guests with directions, coordinating couriers, and supporting security and housekeeping teams to keep the lobby orderly and

Qualifications

• Graduate in any discipline preferred.
• 1–3 years of experience in reception/front desk or customer-facing role preferred.

Responsibilities

• Manage and oversee the main reception area, ensuring it remains organized, presentable, and welcoming at all times.
• Greet visitors, clients, and employees in a courteous and professional manner.
• Maintain visitor records and ensure proper entry and exit procedures are followed as per company policy.
• Issue visitor passes and coordinate with concerned departments for guest approvals.
• Inform employees of visitor arrivals and coordinate meeting arrangements when required.
• Assist guests with basic information regarding office location, meeting rooms, or directions.
• Ensure smooth movement of visitors within the premises in line with security and administrative protocols.
• Coordinate and manage incoming and outgoing couriers at the main gate.
• Maintain courier registers/logs and ensure proper acknowledgment from concerned departments.
• Coordinate with security personnel for smooth courier entry and dispatch.
• Ensure timely distribution of courier packages and official documents to relevant stakeholders.
• Handle incoming calls at the reception and direct them to the appropriate departments.
• Maintain reception registers, logs, and documentation related to visitors and courier movement.
• Coordinate with security and housekeeping teams to ensure reception and lobby areas are maintained.
• Ensure adherence to entry and exit procedures, courier handling protocols, and company policies.
• Report any irregularities or security concerns observed at the reception area to the Admin Head.

Skills

Good communication

Interpersonal skills

Professional appearance

Multitasking

Customer service orientation

MS Office basics

Education

Graduate in any discipline

Tools

MS Office

Email handling

Job description

What You Can Expect

Key Responsibilities

Front Desk & Reception Management

• Manage and oversee the main reception area, ensuring it remains organized, presentable, and welcoming at all times.
• Greet visitors, clients, and employees in a courteous and professional manner.
• Maintain visitor records and ensure proper entry and exit procedures are followed as per company policy.
• Issue visitor passes and coordinate with concerned departments for guest approvals.

Visitor Handling & Coordination

• Inform employees of visitor arrivals and coordinate meeting arrangements when required.
• Assist guests with basic information regarding office location, meeting rooms, or directions.
• Ensure smooth movement of visitors within the premises in line with security and administrative protocols.

Courier & Mail Management

• Coordinate and manage incoming and outgoing couriers at the main gate.
• Maintain courier registers/logs and ensure proper acknowledgment from concerned departments.
• Coordinate with security personnel for smooth courier entry and dispatch.
• Ensure timely distribution of courier packages and official documents to relevant stakeholders.

Administrative Support

• Handle incoming calls at the reception and direct them to the appropriate departments.
• Maintain reception registers, logs, and documentation related to visitors and courier movement.
• Coordinate with security and housekeeping teams to ensure reception and lobby areas are maintained.

Compliance & Security

• Ensure adherence to entry and exit procedures, courier handling protocols, and company policies.
• Report any irregularities or security concerns observed at the reception area to the Admin Head.

What You Bring

Key Skills & Competencies

• Good communication and interpersonal skills
• Professional appearance and demeanor
• Basic computer knowledge (MS Office, email handling)
• Ability to multitask and stay organized
• Strong coordination and customer service orientation

Qualification & Experience

• Graduate in any discipline preferred
• 1–3 years of experience in reception/front desk or customer-facing role preferred