Senior Executive - Front Desk Operations

Rhenus Logistics; Mumbai; Vor Ort; INR 260.000 - 380.000; Vollzeit

Zusammenfassung

Rhenus Logistics in Mumbai seeks a proactive Front Desk Associate to manage the main reception, greet visitors, and coordinate meetings. You will maintain visitor records and issue passes while ensuring security-compliant entry and exit procedures.

You will also handle couriers, calls, and general admin tasks from the lobby area. The role requires 1–3 years in a reception or customer-facing position, plus strong communication skills and professional appearance.

Qualifikationen

• Graduate in any discipline, 1–3 years in reception/front desk or customer-facing role preferred.
• Proficient with MS Office and basic computer tasks.
• Strong communication, presentation, and professional demeanor.

Aufgaben

• Manage and oversee the main reception area, keeping it organized and welcoming.
• Greet visitors, clients and employees in a courteous, professional manner.
• Maintain visitor records and ensure proper entry and exit procedures per policy.
• Issue visitor passes and coordinate with departments for approvals.
• Inform employees of visitor arrivals and coordinate meeting arrangements.
• Assist guests with directions and information about office location and rooms.
• Ensure smooth movement of visitors following security and admin protocols.
• Coordinate and manage incoming/outgoing couriers at the main gate and maintain logs.
• Direct incoming calls to appropriate departments and maintain reception records.
• Coordinate with security and housekeeping to keep reception and lobby areas maintained.

Kenntnisse

Good communication

Professional appearance

Multitasking

Coordination

Customer service

Ausbildung

Graduate in any discipline

Tools

MS Office

Jobbeschreibung

What You Can Expect :

Key Responsibilities

Front Desk & Reception Management

• Manage and oversee the main reception area, ensuring it remains organized, presentable, and welcoming at all times.
• Greet visitors, clients, and employees in a courteous and professional manner.
• Maintain visitor records and ensure proper entry and exit procedures are followed as per company policy.
• Issue visitor passes and coordinate with concerned departments for guest approvals.

Visitor Handling & Coordination

• Inform employees of visitor arrivals and coordinate meeting arrangements when required.
• Assist guests with basic information regarding office location, meeting rooms, or directions.
• Ensure smooth movement of visitors within the premises in line with security and administrative protocols.

Courier & Mail Management

• Coordinate and manage incoming and outgoing couriers at the main gate.
• Maintain courier registers/logs and ensure proper acknowledgment from concerned departments.
• Coordinate with security personnel for smooth courier entry and dispatch.
• Ensure timely distribution of courier packages and official documents to relevant stakeholders.

Administrative Support

• Handle incoming calls at the reception and direct them to the appropriate departments.
• Maintain reception registers, logs, and documentation related to visitors and courier movement.
• Coordinate with security and housekeeping teams to ensure reception and lobby areas are maintained.

Compliance & Security

• Ensure adherence to entry and exit procedures, courier handling protocols, and company policies.
• Report any irregularities or security concerns observed at the reception area to the Admin Head.

What You Bring:

Key Skills & Competencies

• Good communication and interpersonal skills
• Professional appearance and demeanor
• Basic computer knowledge (MS Office, email handling)
• Ability to multitask and stay organized
• Strong coordination and customer service orientation

Qualification & Experience

• Graduate in any discipline preferred
• 1-3 years of experience in reception/front desk or customer-facing role preferred