Senior Executive/Executive Customer Service

Vouchagram India; New Delhi; On-site; INR 290,000 - 424,000; Full time

Job summary

Vouchagram India is seeking a customer support executive to handle inquiries across calls, chats and emails from our Delhi operations. The role focuses on resolving concerns with empathy, managing objections and escalations, updating CRM records, and ensuring adherence to response and resolution SLAs.

Ideal candidates have strong verbal and written English, a typing speed of 20–30 WPM for chat and email processes, and a customer-first mindset; on-site work is required.

Qualifications

• Graduate or postgraduate degree in any discipline.
• Excellent verbal and written communication skills.
• Typing speed of 20-30 WPM for chat/email processes.

Responsibilities

• Respond to customer queries via calls, chats, and emails.
• Handle 40–50 voice calls per day and ~40 emails daily.
• Understand concerns and provide clear, professional resolutions.
• Manage objections, escalations, and complaints with empathy and problem-solving.
• Retrieve and update customer details using internal ticketing tools/CRM systems.
• Ensure high-quality service and adherence to response and resolution SLAs.

Skills

Communication skills

Typing speed

Query handling

Customer-first mindset

Education

Graduate or postgraduate

Job description

Role & responsibilities

• Respond to and resolve customer queries through calls, chats, and emails.


• For the voice process: handle 40-50 calls per day; for emails: respond to ~40 emails per day.


• Understand customer concerns and provide clear, professional resolutions.


• Handle objections, escalations, and complaints with patience, empathy, and problem-solving skills.


• Retrieve and update customer details using internal ticketing tools/CRM systems.


• Ensure high-quality service and adherence to response and resolution SLAs.

Preferred candidate profile

• Graduate or post graduate in any discipline


• Excellent verbal and written communication skills.


• Strong query-handling, complaint management, and customer-first mindset.


• Typing speed of 20- 30 WPM for chat/email processes.