Email Chat Process Professional

Proponent Technologies; Dehradun, Rishikesh; On-site; INR 167,000 - 301,000; Full time

Job summary

Proponent Technologies in Dehradun, Uttarakhand is seeking a customer support executive to respond to queries via email and chat in a professional and timely manner, provide accurate information about products, services, policies, and processes, and troubleshoot issues to reach a prompt resolution.

You will maintain and update customer records in CRM or ticketing tools, ensure high-quality communication with proper grammar and tone, and aim to meet performance metrics such as response time,

Qualifications

• Graduate/Undergraduate with good communication skills.
• Prior experience in email/chat support is preferred (Fresher with good written English can apply).
• Excellent typing speed and accuracy.
• Strong comprehension and problem-solving skills.
• Ability to work in shifts and handle multiple conversations simultaneously.

Responsibilities

• Respond to customer queries via email and chat in a professional and timely manner.
• Provide accurate information about products, services, policies, and processes.
• Troubleshoot issues, escape complex cases, and follow up until resolution.
• Maintain and update customer records in CRM or ticketing tools.
• Ensure high-quality communication with proper grammar, tone, and accuracy.
• Meet performance metrics like response time, resolution time, and customer satisfaction.
• Collaborate with other departments to resolve queries efficiently.

Skills

Email/chat support

Typing speed

Communication skills

Education

Graduate/Undergraduate

Job description

Key Responsibilities:

• Respond to customer queries via email and chat in a professional and timely manner.


• Provide accurate information about products, services, policies, and processes.


• Troubleshoot issues, escape complex cases, and follow up until resolution.


• Maintain and update customer records in CRM or ticketing tools.


• Ensure high-quality communication with proper grammar, tone, and accuracy.


• Meet performance metrics like response time, resolution time, and customer satisfaction.


• Collaborate with other departments to resolve queries efficiently.

Requirements:

• Graduate/Undergraduate with good communication skills.


• Prior experience in email/chat support is preferred (Fresher with good written English can apply).


• Excellent typing speed and accuracy.


• Strong comprehension and problem-solving skills.


• Ability to work in shifts and handle multiple conversations simultaneously.