CUSTOMER SERVICE EXECUTIVE

Vrinda International; Mumbai City; On-site; INR 300,000 - 540,000; Full time

Job summary

Vrinda International is seeking a dedicated Customer Service Executive to join its IT Services team in Mumbai. The role is focused on serving as the primary contact for clients, ensuring inquiries are addressed with professionalism and timely resolution to sustain satisfaction.

The successful candidate will actively listen, communicate clearly, and resolve issues while maintaining composure during high-volume calls and support interactions.

Qualifications

• Demonstrated ability to actively listen and capture all relevant details from customer interactions.
• Strong analytical skills to troubleshoot and resolve complex customer problems.
• Proven experience in customer handling and managing client expectations in a service-oriented environment.
• Excellent communication skills, with the ability to articulate solutions clearly and effectively.
• Familiarity with voice process operations and ability to stay composed during high-volume call periods.
• Competence in navigating query resolution and documenting interactions accurately.

Responsibilities

• Actively listen to customer concerns to fully understand needs and queries.
• Apply problem-solving techniques to identify root causes and deliver accurate solutions.
• Manage customer interactions with professionalism to ensure a positive experience.
• Convey information clearly and concisely through strong verbal and written communication.
• Handle voice-based interactions, including inbound calls and support tickets, with quality service.
• Resolve customer queries efficiently and ensure timely closure in line with SLAs.

Skills

Active listening

Analytical skills

Customer handling

Communication skills

Voice process operations

Query resolution

Job description

Job Description

Summary

We are seeking a dedicated Customer Service Executive to join our IT Services team. In this pivotal role, the successful candidate will serve as the primary point of contact for clients, ensuring their inquiries are addressed with professionalism and efficiency. The position is critical for maintaining high standards of client satisfaction and fostering long-term relationships by resolving issues promptly and effectively.

Responsibilities

• Actively listen to customer concerns to fully understand their needs and the nature of their queries.
  


• Apply problem-solving techniques to identify root causes and deliver accurate solutions for client issues.
  


• Manage customer interactions with professionalism, ensuring a positive experience throughout the engagement.
  


• Utilize strong verbal and written communication skills to convey information clearly and concisely.
  


• Handle voice-based interactions, including inbound calls and support tickets, with a focus on quality service.
  


• Resolve customer queries efficiently, ensuring timely closure of issues and adherence to service level agreements.
  

Requirements

• Demonstrated proficiency in active listening to capture all relevant details from customer interactions.
  


• Strong analytical abilities to troubleshoot and resolve complex customer problems.
  


• Proven experience in customer handling and managing client expectations in a service-oriented environment.
  


• Excellent communication skills, with the ability to articulate solutions clearly and effectively.
  


• Familiarity with voice process operations and the ability to maintain composure during high-volume call periods.
  


• Competence in query resolution, including the ability to navigate support systems and document interactions accurately.