Senior Executive – E BL Pre-Sales Spec.

ZIM Integrated Shipping Services Ltd.; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

ZIM Integrated Shipping Services Ltd. in Mumbai is seeking a Senior Executive - E/BL Pre-Sales Specialist to drive engagement with e/BL shippers and consignees and to promote the ZIM e/BL solution.

You will onboard consignees, ensure V-Cards are updated, coordinate with IT and customer services, monitor performance, and escalate issues where needed.

Qualifications

• Excellent communication in English and local languages.
• Minimum graduate degree.
• Proven experience in sales.
• Good understanding of technical support.

Responsibilities

• Approach e/BL shippers and discuss potential consignees.
• On-board consignees by explaining benefits and supporting registrations.
• Ensure all parties' V-Cards are updated and exchanged.
• Update ZIM IT and Customer services on new onboardings.
• Provide support to customers and escalate to ZIM/WAVE when needed.
• Monitor customer performance and ensure tracking/reporting requirements.

Skills

Communication

Sales experience

Technical support understanding

Education

Graduate

Job description

We are looking for A Senior Executive - E/BL Pre-Sales Specialist that will handle the following :

• Approach e/BL shippers and discuss with them potential consignees
• Approach agreed consignees and discuss with them the ZIM e/BL solution
• Approach e/BL shippers and discuss with them potential consignees
• Approach agreed consignees and discuss with them the ZIM e/BL solution
• On-board consignees by way of explaining the benefits, support their registration and the basic installations as required.
• Make sure all parties V-Cards are updated/exchanged between all relevant parties
• Work with the customers on applying the e/BL to all possible routes
• On-board consignees by way of support to their registration and activation processes and the basic installations as required.
• Make sure all parties V-Cards are updated
• Update ZIM IT and Customer services on new onboardings
• Provide support where needed to the customer
• Escalate to ZIM and WAVE where needed
• Adopt client complaints and follow up the resolution
• Solve ad-hoc problems/transfer service issues to relevant department
• Monitor customer performance
• Comply with tracking and reporting requirements

Requirements

You will need to have :

• Excellent Communication in English / Local Languages
• Minimum Graduate
• Proven experience in sales
• Good understanding of technical support

ZIM’s Commercial teams oversee all business interactions with our sales teams worldwide to meet global demands, and drive ZIM’s business strategy.

Trade managers, line managers and analysts are responsible for P&L management, setting commercial policies and targets, executing commercial guidelines, and monitoring performance.