Sr Executive - E/BL Pre Sales Specialist

ZIM Integrated Shipping Services Ltd.; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

ZIM Integrated Shipping Services Ltd. is seeking an E/BL Pre-Sales Specialist in Mumbai to engage e/BL shippers and consignees, explain benefits, and support onboarding and installations. You will maintain V-Cards, collaborate on route applications, and provide proactive customer support.

The role requires strong English communication, a graduate degree, and 1–5 years of shipping sales experience. A technical support understanding is advantageous in this customer-facing position.

Qualifications

• Excellent communication in English and local languages.
• Minimum graduate.
• Proven experience in sales.
• Good understanding of technical support.
• 1-5 years of shipping experience.

Responsibilities

• Approach e/BL shippers and discuss with them potential consignees.
• Approach agreed consignees and discuss with them the ZIM e/BL solution.
• On-board consignees by explaining benefits and assisting registration and installations as required.
• Update V-Cards between all relevant parties.
• Collaborate with customers on applying the e/BL to routes and onboardings.
• Provide support to customers and escalate to ZIM and WAVE when needed.
• Resolve ad-hoc problems and monitor customer performance.
• Ensure tracking and reporting requirements are met.

Skills

Communication skills

Sales experience

Technical support understanding

Shipping experience

Education

Bachelor's degree or above

Job description

We are looking for a E/BL Pre-Sales Specialist that will handle the following :

• Approach e/BL shippers and discuss with them potential consignees
• Approach agreed consignees and discuss with them the ZIM e/BL solution
• Approach e/BL shippers and discuss with them potential consignees
• Approach agreed consignees and discuss with them the ZIM e/BL solution
• On-board consignees by way of explaining the benefits, support their registration and the basic installations as required.
• Make sure all parties V-Cards are updated/exchanged between all relevant parties
• Work with the customers on applying the e/BL to all possible routes
• On-board consignees by way of support to their registration and activation processes and the basic installations as required.
• Make sure all parties V-Cards are updated
• Update ZIM IT and Customer services on new onboardings
• Provide support where needed to the customer
• Escalate to ZIM and WAVE where needed
• Adopt client complaints and follow up the resolution
• Solve ad-hoc problems/transfer service issues to relevant department
• Monitor customer performance
• Comply with tracking and reporting requirements

You will need to have :

• Excellent Communication in English / Local Languages
• Minimum Graduate
• Proven experience in sales
• Good understanding of technical support
• 1-5 years of Shipping experience