Executive

Narayana Health; New Delhi; On-site; INR 240,000 - 400,000; Full time

Job summary

Narayana Health in Delhi is seeking a proactive Front Office Executive to greet patients and visitors, oversee registrations for consultations, diagnostics and admissions, and ensure smooth front desk operations.

You will maintain accurate patient records in the hospital information system, schedule doctor and diagnostic appointments, coordinate with departments to minimize wait times, and handle billing and receipts as per policy.

Responsibilities

• Greet and assist patients, visitors, and attendants courteously.
• Oversee the registration of patients for consultations, diagnostics, and admissions.
• Schedule appointments for doctors and diagnostic services.
• Coordinate with various departments to avoid overlaps and reduce patient wait times.
• Confirm and follow up on patient appointments.
• Handle OPD/IPD billing, advance payments, and receipt generation.
• Reconcile daily cash collections and hand over to accounts as per policy.
• Ensure correct application of discounts or insurance/tie-up billing as per guidelines.
• Mentor and guide junior front office executives.
• Train new team members on systems and SOPs.
• Address patient grievances and ensure prompt redressal.
• Maintain high standards of hospitality and patient satisfaction.
• Provide information on services, doctors' availability, and procedures.
• Maintain front desk reports, patient footfall data, and feedback logs.
• Ensure compliance with hospital SOPs, NABH/JCI standards, and confidentiality protocols.

Job description

• Greet and assist patients, visitors, and attendants courteously.
• Oversee the registration of patients for consultations, diagnostics, and admissions.
• Ensure accurate entry of patient details in the hospital information system (HIS).

Appointment Scheduling & Coordination

• Schedule appointments for doctors and diagnostic services.
• Coordinate with various departments to avoid overlaps and reduce patient wait times.
• Confirm and follow up on patient appointments.
• Handle OPD/IPD billing, advance payments, and receipt generation.
• Reconcile daily cash collections and hand over to accounts as per policy.
• Ensure correct application of discounts or insurance/tie-up billing as per guidelines.

Supervision & Training

• Mentor and guide junior front office executives.
• Train new team members on systems and SOPs.

Customer Service & Complaint Resolution

• Address patient grievances and ensure prompt redressal.
• Maintain high standards of hospitality and patient satisfaction.
• Provide information on services, doctors' availability, and procedures.

Documentation & Reporting

• Maintain front desk reports, patient footfall data, and feedback logs.
• Ensure compliance with hospital SOPs, NABH/JCI standards, and confidentiality protocols.