Senior Engineer Manager - Order Management

Flender; Chennai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Flender in Chennai seeks a seasoned Order Management professional to lead end-to-end order processing, tracking and delivery performance in a global context.

You will partner with Supply Chain, Production and Sales to ensure timely delivery, optimize processes, and drive SAP S/4HANA transformations. Strong English and stakeholder management are essential.

Qualifications

• BE with 7 to 10 years of experience.
• Experience with SAP ERP; SAP S/4HANA and BI/analytics tools (e.g. SAC) are a plus.
• Hands-on, analytical, and comfortable in an international environment.
• Several years of experience in Order Management / Customer Service / Supply Chain, incl. leadership.
• Strong expertise in order-to-cash processes and delivery performance.
• Very good English skills and strong stakeholder management.

Responsibilities

• Lead planning, disposition and control of all customer orders from order entry to delivery.
• Track all open orders and improve delivery reliability (on-time delivery) in close collaboration with Supply Chain, Production and Logistics.
• Ensure transparent communication with customers and Sales on order status and identify potential delays or bottlenecks at an early stage.
• Align with Global Order Management on revenue, delivery performance and problem-solving.
• Harmonize and automate Order Management processes in alignment with IT and Global OM.
• Define and document standard operating procedures and ensure adherence.
• Use and further develop the Flender Analytic Cloud (FAC) for KPIs and decision-making.
• Act as key business partner for the SAP S/4HANA transformation in Order-to-Cash.
• Several years of experience in Order Management / Customer Service / Supply Chain, incl. leadership.
• Strong expertise in order-to-cash processes and delivery performance.
• Experience with SAP ERP; SAP S/4HANA and BI/analytics tools (e.g. SAC) are a plus.
• Very good English skills and strong stakeholder management.
• Hands-on, analytical, and comfortable in an international environment.

Skills

Order management

Customer service

Supply chain

Leadership

SAP S/4HANA

BI/Analytics

Stakeholder management

English

Education

BE degree

Tools

SAP ERP

SAP S/4HANA

SAP Analytics Cloud (SAC)

Job description

Job Description:

Qualification & Experience:

BE with 7 to 10 years of experience

Job Requirements

• Lead planning, disposition and control of all customer orders from order entry to delivery
• Track all open orders and improve delivery reliability (on-time delivery) in close collaboration with Supply Chain, Production and Logistics.
• Ensure transparent communication with customers and Sales on order status and identify potential delays or bottlenecks at an early stage.
• Align with Global Order Management on revenue, delivery performance and problem-solving
• Harmonize and automate Order Management processes in alignment with IT and Global OM
• Define and document standard operating procedures and ensure adherence.
• Use and further develop the Flender Analytic Cloud (FAC) for KPIs and decision-making
• Act as key business partner for the SAP S/4HANA transformation in Order-to-Cash
• Several years of experience in Order Management / Customer Service / Supply Chain, incl. leadership
• Strong expertise in order-to-cash processes and delivery performance
• Experience with SAP ERP; SAP S/4HANA and BI/analytics tools (e.g. SAC) are a plus
• Very good English skills and strong stakeholder management
• Hands-on, analytical, and comfortable in an international environment

Requirements: