Consultant - SAP S/4HANA Support (Order Management)

Capgemini; Chennai District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Capgemini seeks a Consultant / Senior Consultant - SAP S/4HANA Support (Order Management) to support and enhance Order-to-Cash processes within SAP S/4HANA environments. You will collaborate with business and technical teams to ensure seamless order processing, issue resolution, and continuity across global supply chain operations.

Responsibilities include supporting SD and O2C, resolving production issues, driving process improvements, and contributing to deployments with cross-functional teams

Qualifications

• 4–8 years of experience in SAP SD / Order Management support, preferably in SAP S/4HANA environments.
• Strong expertise in SAP SD and Order-to-Cash (O2C) processes.
• Exposure to SD, Deliveries, Billing, Pricing and Credit Management is preferred.

Responsibilities

• Provide functional support for SAP S/4HANA SD and Order Management processes.
• Resolve production issues related to order processing, deliveries, billing, and customer fulfillment.
• Manage incidents, service requests, and change requests within SLA timelines.

Skills

SAP SD/O2C

Root cause analysis

Stakeholder management

Global collaboration

Strong communication

Education

SAP S/4HANA SD Certification

Tools

ServiceNow

Jira

Solution Manager

Job description

Your Role

As a Consultant / Senior Consultant - SAP S/4HANA Support (Order Management), you will be responsible for supporting and enhancing critical Order-to-Cash (O2C) processes within SAP S/4HANA environments. You will work closely with business and technical teams to ensure seamless order processing, issue resolution, process optimization, and business continuity across global supply chain operations.

Key Responsibilities:

• Provide functional support for SAP S/4HANA Sales & Distribution (SD) and Order Management processes.
• Resolve production issues related to order processing, deliveries, billing, and customer fulfillment.
• Manage incidents, service requests, problem management, and change requests within SLA timelines.
• Support end-to-end O2C processes including order management, fulfillment, delivery, billing, returns, and credit management.
• Collaborate with cross-functional teams across MM, EWM/WM, TM, PP, and FI modules.
• Participate in testing, enhancements, configuration updates, and deployment activities.
• Drive root cause analysis, process improvements, and automation initiatives.
• Develop support documentation, SOPs, knowledge articles, and user training materials.

Your Profile

• 4 to 8 years of experience in SAP SD / Order Management support, preferably in SAP S/4HANA environments.
• Strong expertise in SAP SD and Order-to-Cash (O2C) business processes.
• Experience in Sales Orders, Deliveries, Billing, Pricing, Credit Management, Returns Management, and Master Data.
• Exposure to SAP Fiori applications and ticketing tools such as ServiceNow, Jira, or Solution Manager.
• Understanding of logistics, warehousing, transportation, inventory management, and supply chain processes.
• Experience in Application Management Services (AMS), production support, and enhancement projects.
• Strong analytical, troubleshooting, stakeholder management, and communication skills.
• Ability to work effectively with global teams across different geographies and time zones.
• SAP S/4HANA SD Certification preferred.

What You'll Love About Working Here

• Work on large-scale global SAP S/4HANA transformation and support programs.
• Collaborate with diverse, high-performing teams across business and technology functions.
• Opportunity to enhance expertise in SAP SD, O2C, Supply Chain, and Logistics processes.
• Continuous learning through certifications, training programs, and career development initiatives.
• Inclusive culture that encourages innovation, ownership, collaboration, and professional growth.