Manager - Order Management

Flender Drives Private Ltd. India; Chennai; On-site; INR 1,400,000 - 2,800,000; Full time

Job summary

Flender Drives Private Ltd. India is seeking a BE-qualified professional with 7–10 years of experience to lead order management, ensuring timely delivery and high customer satisfaction.

You will drive end-to-end order processes, partner with Supply Chain, Production and Sales, and push for automation and SOP standardization. The role involves collaborating across global teams, leveraging SAP S/4HANA and BI tools, and acting as a trusted business partner in an international environment.

Qualifications

• BE or BTech in Engineering with 7–10 years of experience in Order Management / Customer Service / Supply Chain.
• Strong leadership and driver of delivery performance in a global setting.
• Hands-on with SAP ERP / SAP S/4HANA; familiarity with BI/analytics tools is a plus.

Responsibilities

• Lead planning, disposition and control of all customer orders from entry to delivery.
• Track open orders and improve on-time delivery through collaboration with SC, Production and Logistics.
• Align with Global Order Management on revenue and delivery performance; communicate status to Sales.
• Define and document SOPs; drive automation of Order Management processes with IT and Global OM.
• Utilize Flender Analytic Cloud (FAC) for KPIs and decision-making; support SAP S/4HANA transformation in Order-to-cash.
• Act as a key business partner for cross-functional teams in a global environment.

Skills

Leadership

Order management

SAP S/4HANA

BI/Analytics

English communication

Stakeholder management

Education

BE/BTech in Engineering

Tools

SAP S/4HANA

BI tools (SAC)

Job description

BE with 7 to 10 years of experience Lead planning, disposition and control of all customer orders from order entry to delivery Track all open orders and improve delivery reliability (on-time delivery) in close collaboration with Supply Chain, Production and Logistics. Ensure transparent communication with customers and Sales on order status and identify potential delays or bottlenecks at an early stage.

Align with Global Order Management on revenue, delivery performance and problem-solving Harmonize and automate Order Management processes in alignment with IT and Global OM Define and document standard operating procedures and ensure adherence. Use and further develop the Flender Analytic Cloud (FAC) for KPIs and decision-making Act as key business partner for the SAP S/4HANA transformation in Order-to-cash

Several years of experience in Order Management / Customer Service / Supply Chain, incl. leadership Strong expertise in order-to-cash processes and delivery performance Experience with SAP ERP; SAP S/4HANA and BI/analytics tools (e.g. SAC) are a plus Very good English skills and strong stakeholder management Hands-on, analytical, and comfortable in an international environment

Your contact person(s) for this job posting is/are: Thirumalai Kumar T

Flender is an Equal Opportunity and Affidavtion Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Flender is a leading international manufacturer of mechanical and electrical drive systems, supplying the highest quality, performance, and innovation for 125 years. The two product brands "Flender" and "Winergy" offer a wide range of gear units, couplings, generators, and associated services, focusing on key industries such as wind energy, cement, raw material processing, gas, power generation, water and wastewater, marine, cranes, and conveyor technology. With efficient drive solutions and a strong CSR focus, Flender is the partner of choice for a sustainable future. The renowned sustainability rating by EcoVadis ranks Flender among the top 1 percent of the most sustainable companies worldwide. Flender employs approximately 9,000 people globally. The company is headquartered in Bocholt, Germany. For more information, visit www.flender.com.