Manager - Order Management

Flender Corporation USA; Chennai; Presencial; INR 1.500.000 - 2.800.000; Jornada completa

Descripción de la vacante

Flender Corporation USA in Chennai, India is seeking a BE with 7 to 10 years of experience to lead end-to-end order management. You will own planning, disposition and control of customer orders from entry to delivery, and track open orders across Supply Chain, Production and Logistics.

You will ensure transparent communication with customers and Sales, identify bottlenecks early, and collaborate with Global Order Management on revenue and delivery performance.

Formación

• Lead planning, disposition and control of orders from entry to delivery.
• Track open orders and improve on-time delivery with Supply Chain, Production and Logistics.
• Communicate order status with customers and Sales and flag delays early.
• Collaborate with IT and Global Order Management to harmonize processes.
• Define and document SOPs and ensure adherence.
• Develop use of FAC for KPIs and decision-making.

Responsabilidades

• Lead planning, disposition and control of all customer orders from entry to delivery.
• Track open orders and improve delivery reliability with Supply Chain, Production and Logistics.
• Communicate order status to customers and Sales and identify delays early.
• Collaborate with IT and Global OM to harmonize processes.

Conocimientos

Order management

Leadership

Customer service

Supply chain

Analytical

Stakeholder management

English proficiency

Educación

BE degree

Herramientas

SAP ERP

SAP S/4HANA

BI SAC

Descripción del empleo

• - BE with 7 to 10 years of experience
• - Lead planning, disposition and control of all customer orders from order entry to delivery
• - Track all open orders and improve delivery reliability (on‑time delivery) in close collaboration with Supply Chain, Production and Logistics.
• - Ensure transparent communication with customers and Sales on order status and identify potential delays or bottlenecks at an early stage.
• - Align with Global Order Management on revenue, delivery performance and problem‑solving
• - Harmonize and automate Order Management processes in alignment with IT and Global OM
• - Define and document standard operating procedures and ensure adherence.
• - Use and further develop the Flender Analytic Cloud (FAC) for KPIs and decision‑making
• - Act as key business partner for the SAP S/4HANA transformation in Order-to-Cash
• - Several years of experience in Order Management / Customer Service / Supply Chain, incl. leadership
• - Strong expertise in order‑to‑cash processes and delivery performance
• - Experience with SAP ERP; SAP S/4HANA and BI/analytics tools (e.g. SAC) are a plus
• - Very good English skills and strong stakeholder management
• - Hands‑on, analytical, and comfortable in an international environment

Your contact person(s) for this job posting is/are:
Thirumalai Kumar T

Flender is an Equal Opportunity and Aff… encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.