Manager - Order Management

Flender; Chennai; On-site; INR 1,500,000 - 4,000,000; Full time

Job summary

Flender in Chennai, India seeks a BE with 7–10 years of experience to lead planning, disposition, and control of customer orders from entry to delivery. You will track open orders, drive on‑time delivery, and communicate with customers and Sales on status and bottlenecks.

You will align with Global Order Management on revenue and delivery performance, harmonize processes with IT and OM, and support the SAP S/4HANA transformation in Order‑to‑Cash, in an international environment.

Qualifications

• BE with 7–10 years of experience.
• Leadership in Order Management / Customer Service / Supply Chain.
• Strong English and stakeholder management.
• Experience with SAP ERP and SAP S/4HANA a plus.
• Experience in an international environment.

Responsibilities

• Lead planning, disposition and control of all customer orders from order entry to delivery.
• Track all open orders and improve delivery reliability (on‑time delivery).
• Communicate with customers and Sales on order status and identify bottlenecks early.
• Align with Global Order Management on revenue, delivery performance and problem‑solving.
• Harmonize and automate Order Management processes with IT and Global OM.
• Define and document standard operating procedures and ensure adherence.
• Use Flender Analytic Cloud (FAC) for KPIs and decision‑making.
• Act as key business partner for the SAP S/4HANA transformation in Order‑to‑Cash.

Skills

Order management

Stakeholder management

Analytical

English proficiency

Education

BE

Tools

SAP ERP

SAP S/4HANA

BI/Analytics SAC

Job description

Job Description:

• BE with 7 to 10 years of experience
• Lead planning, disposition and control of all customer orders from order entry to delivery

• Track all open orders and improve delivery reliability (on‑time delivery) in close collaboration with Supply Chain, Production and Logistics.

• Ensure transparent communication with customers and Sales on order status and identify potential delays or bottlenecks at an early stage.
• Align with Global Order Management on revenue, delivery performance and problem‑solving
• Harmonize and automate Order Management processes in alignment with IT and Global OM
• Define and document standard operating procedures and ensure adherence.
• Use and further develop the Flender Analytic Cloud (FAC) for KPIs and decision‑making
• Act as key business partner for the SAP S/4HANA transformation in Order-to-Cash
• Several years of experience in Order Management / Customer Service / Supply Chain, incl. leadership
• Strong expertise in order‑to‑cash processes and delivery performance
• Experience with SAP ERP; SAP S/4HANA and BI/analytics tools (e.g. SAC) are a plus
• Very good English skills and strong stakeholder management
• Hands‑on, analytical, and comfortable in an international environment

Your contact person(s) for this job posting is/are:

Thirumalai Kumar T

Flender is an Equal Opportunity and Aff… encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.