Senior Engineer_Information Technology

Tata Electronics; Narasapura; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Tata Electronics Pvt. Ltd. is seeking an experienced L2 Support Engineer to handle OA infrastructure, applications, and end-user issues.

You will troubleshoot desktops, printers, and network-related problems, manage Windows OS environments, and assist with Intune device enrollment and policy deployment. The role requires strong analytical skills, excellent communication, and the ability to coordinate with network, security, and vendor teams to resolve complex incidents, while maintaining proper

Qualifications

• 5-6 years of experience in L2 support or similar role.
• ,
• ],
• job_responsibilities_description

Responsibilities

• Provide L2 support for OA infrastructure, applications, and end-user issues.
• ],
• CoT_job_summary_short
• job_summary_short

Skills

L2 support

Troubleshooting

Strong communication

Analytical thinking

Documentation

Education

BE / BTech in Computer Science

Tools

Windows OS

Microsoft 365

Active Directory

DNS/DHCP

Group Policy

Intune

CyberArk

CrowdStrike

Trellix

ServiceNow

Job description

Provide L2 support for OA (Office Automation) infrastructure, applications, systems, and end-user issues.

Troubleshoot and resolve desktop, laptop, printer, scanner, network connectivity, and peripheral issues.

Support Windows OS, Microsoft 365, Active Directory, DNS, DHCP, Group Policy, and endpoint management.

Provide support for Microsoft Intune device enrollment, policy deployment, compliance, and troubleshooting.

Troubleshoot LAN/Wi-Fi connectivity issues and coordinate with the Network team for L2/L3 issues.

Support user account creation, password reset, access permissions, and security policies.

Support CyberArk/PAM-based privileged access as per company security procedures.

Install, configure, and troubleshoot approved software and applications.

Coordinate with application, server, network, security, and vendor teams for complex issues.

Monitor and follow up on incidents and service requests through ServiceNow/ITSM.

Perform root-cause analysis for recurring issues and maintain proper documentation.

Follow change management, incident management, and problem management processes.

Ensure endpoint security tools such as CrowdStrike/Trellix/Intune are installed and functioning.

Prepare daily/weekly support reports and maintain asset/inventory records.

Key Responsibility

At least 5-6 years of experience.

BE / BTech in Computer science or related degree.

Strong analytical skills with the ability to troubleshoot and resolve complex technical issues quickly. Ability to optimize manufacturing processes and improve efficiency through system enhancements.

Strong written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders.