System Administrator

Cherry Bekaert LLP; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

On-site work 5 days a week

Job summary

Cherry Bekaert LLP is hiring for an IT Infrastructure/Desktop Support role in Hyderabad. You will provide L2 support for end-user devices, troubleshoot hardware, install OS and applications, and assist with onboarding/offboarding processes.

The role covers LAN/WAN connectivity, Microsoft 365 administration, and AD/Azure AD user support. You will manage incidents via ServiceNow/JIRA, coordinate with L2/L3 teams, maintain asset inventory, and work with vendors on warranty issues.

Qualifications

• 4-6 years of experience in IT Infrastructure and desktop support.
• Strong Windows OS troubleshooting and system administration.
• Fundamentals of networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi.
• Experience with Microsoft 365 admin and end user support.
• Knowledge of ITSM ticketing and change management.
• Looking for a System administrator with hands-on skills.

Responsibilities

• Provide L2 end-user computing support for laptops, desktops, printers, and OS.
• Troubleshoot hardware, perform diagnostics, and coordinate replacements.
• Install and troubleshoot OS, apps, drivers, and system builds.
• Support onboarding/offboarding, including device setup and access setup.
• Troubleshoot LAN/WAN connectivity and basic network issues.
• Support Microsoft 365 services and basic admin tasks.
• Perform password resets and AD/Azure AD user support.
• Manage incidents/requests via ITSM tools (ServiceNow, JIRA).
• Coordinate with L2/L3 teams for escalations with proper details.
• Maintain IT asset inventory and hardware lifecycle processes.
• Support endpoint management tools such as Intune and Azure Fundamentals.
• Engage with vendors for hardware warranty and service issues.
• Create and maintain technical docs, SOPs, and knowledge articles.

Skills

Windows OS

Networking basics

Microsoft 365 admin

ITSM tools

System administration

Vendor coordination

End user support

Education

Bachelor's degree in IT/Computer Science

Tools

ServiceNow

JIRA

Intune

Azure AD

Active Directory

Job description

• Provide L2 support for end user computing issues including laptops, desktops, printers, peripherals, and OS
• Perform hardware troubleshooting, diagnostics, replacement coordination, and break/fix support
• Install, configure, and troubleshoot OS, applications, drivers, and system builds
• Support user onboarding/offboarding activities, including device setup, access coordination, and IT readiness
• Troubleshoot LAN/WAN connectivity issues, network cables, basics network connectivity problems
• Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and basic user administration
• Perform password resets, account unlocks, and basic Active Directory/Azure AD user support
• Manage and resolve incidents/service requests through ITSM tools (ServiceNow, JIRA)
• Coordinate with L2/L3 teams for complex issues and ensure proper escalation with troubleshooting details
• Maintain IT asset inventory, software records, and hardware lifecycle processes
• Support endpoint management tools such as Intune , Azure Fundamentals
• Work with vendors for hardware warranty, replacement, and service related issues
• Create and maintain technical documentation, SOPs, and Knowledge articles

REQUIRED TECHNICAL SKILLS-

• 4-6 years of experience in IT Infrastructure, Hardware, Desktop Support, Application and Network Support roles
• Strong knowledge of Windows OS troubleshooting and system administration
• Good understanding of networking concepts: TCP/IP, DNS, DHCP, VLAN basics, VPN, Wi-Fi
• Knowledge of Microsoft 365 admin and end user support (Specifically Exchange Online)
• Experience with hardware troubleshooting
• Experience working with ITSM ticketing tools, change management
• Looking for a System administrator

KEY COMPETENCIES-

• Strong customer service and communication skills
• Ability to work independently and manage priorities
• Ability to coordinate with multiple teams and vendors
• Ability to trobleshoot performance
• Peformance Management Skills

Work Mode- On site (Work from office 5 days)