Senior Engineer_Information Technology

Tata Electronics Pvt. Ltd.; Narasapura; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Tata Electronics Limited is seeking an L2 IT support engineer to manage OA infrastructure, applications, and end-user issues. You will troubleshoot desktops, laptops, printers, and networks, while maintaining security policies and endpoint protection.

Responsibilities include Active Directory, DNS/DHCP, Group Policy, Intune enrollment, and coordinating with network and vendor teams to resolve complex problems. Documentation and incident management are essential.

Qualifications

• 5-6 years of experience in L2 support and IT infrastructure
• Experience in Windows OS, AD, DNS, DHCP, and Group Policy
• Familiarity with endpoint security tools and ITSM processes

Responsibilities

• Provide L2 support for OA infrastructure, applications, systems and end-user issues.
• Troubleshoot desktop, laptop, printer, scanner, network connectivity, and peripheral issues.
• Support Windows OS, Microsoft 365, Active Directory, DNS, DHCP, Group Policy, and endpoint management.
• Support Intune device enrollment, policy deployment, compliance, and troubleshooting.
• Coordinate with Network team for LAN/Wi-Fi issues and handle L2/L3 escalations.
• Assist with user account creation, password resets, access permissions and security policies.
• Support CyberArk/PAM-based privileged access as per security procedures.
• Install, configure and troubleshoot approved software and applications.
• Coordinate with cross-functional teams for complex issues.
• Monitor incidents in ServiceNow/ITSM and follow change/request processes.
• Perform root-cause analysis and maintain documentation.
• Ensure endpoint security tools are installed and functioning.

Skills

Troubleshooting

Analytical thinking

Communication skills

Incident management

Documentation

Education

BE / BTech in Computer Science or related field

Tools

Windows OS

Microsoft Intune

Active Directory

DNS

DHCP

Group Policy

Microsoft 365

CyberArk

CrowdStrike

Trellix

ServiceNow

ITSM

Job description

Provide L2 support for OA (Office Automation) infrastructure, applications, systems, and end-user issues.

Troubleshoot and resolve desktop, laptop, printer, scanner, network connectivity, and peripheral issues.

Support Windows OS, Microsoft 365, Active Directory, DNS, DHCP, Group Policy, and endpoint management.

Provide support for Microsoft Intune device enrollment, policy deployment, compliance, and troubleshooting.

Troubleshoot LAN/Wi-Fi connectivity issues and coordinate with the Network team for L2/L3 issues.

Support user account creation, password reset, access permissions, and security policies.

Support CyberArk/PAM-based privileged access as per company security procedures.

Install, configure, and troubleshoot approved software and applications.

Coordinate with application, server, network, security, and vendor teams for complex issues.

Monitor and follow up on incidents and service requests through ServiceNow/ITSM.

Perform root-cause analysis for recurring issues and maintain proper documentation.

Follow change management, incident management, and problem management processes.

Ensure endpoint security tools such as CrowdStrike/Trellix/Intune are installed and functioning.

Prepare daily/weekly support reports and maintain asset/inventory records.

Key Responsibility

At least 5-6 years of experience.

BE / BTech in Computer science or related degree.

Strong analytical skills with the ability to troubleshoot and resolve complex technical issues quickly. Ability to optimize manufacturing processes and improve efficiency through system enhancements.

Strong written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders.