Senior Engineer_Information Technology

Tata Electronics; Kolar; On-site; INR 600,000 - 900,000; Full time

Job summary

Tata Electronics Pvt. Ltd. in India is seeking an experienced L2 IT Support professional to provide end-to-end support for OA infrastructure, applications, and end-user devices.

The role demands 5-6 years of experience, a BE/BTech in Computer Science, strong analytical and communication skills, and the ability to coordinate with network, server, and security teams to resolve complex issues quickly, while aligning with change and incident management processes.

Qualifications

• 5-6 years of experience in IT support and operations.
• BE/BTech in Computer Science or related degree.
• Strong analytical and problem-solving abilities with quick resolution.
• Excellent written and verbal communication; ability to convey technical concepts to non-technical stakeholders.
• Ability to optimize manufacturing processes and improve efficiency through system enhancements.

Responsibilities

• Provide L2 support for OA infrastructure, applications, systems, and end-user issues.
• Troubleshoot desktops, laptops, printers, scanners, network connectivity, and peripherals.
• Support Windows OS, Microsoft 365, Active Directory, DNS, DHCP, Group Policy, and endpoint management.
• Provide support for Microsoft Intune device enrollment, policy deployment, compliance, and troubleshooting.
• Troubleshoot LAN/Wi‑Fi connectivity issues and coordinate with Network team for L2/L3 issues.
• Support user account creation, password reset, access permissions, and security policies.
• Support CyberArk/PAM-based privileged access per security procedures.
• Install, configure, and troubleshoot approved software and applications.
• Coordinate with application, server, network, security, and vendor teams for complex issues.
• Monitor and follow up on incidents and service requests through ServiceNow/ITSM.
• Perform root‑cause analysis for recurring issues and maintain proper documentation.
• Follow change, incident, and problem management processes.
• Ensure endpoint security tools such as CrowdStrike/Trellix/Intune are installed and functioning.
• Prepare daily/weekly support reports and maintain asset/inventory records.

Skills

Analytical thinking

Troubleshooting

Communication

Teamwork

Education

BE/BTech in Computer Science

Tools

Windows OS

Microsoft 365

Active Directory

DNS

DHCP

Group Policy

Intune

CyberArk/PAM

ServiceNow/ITSM

Endpoint security tools

Job description

Purpose

Provide L2 support for OA (Office Automation) infrastructure, applications, systems, and end-user issues.

Troubleshoot and resolve desktop, laptop, printer, scanner, network connectivity, and peripheral issues.

Support Windows OS, Microsoft 365, Active Directory, DNS, DHCP, Group Policy, and endpoint management.

Provide support for Microsoft Intune device enrollment, policy deployment, compliance, and troubleshooting.

Troubleshoot LAN/Wi‑Fi connectivity issues and coordinate with the Network team for L2/L3 issues.

Support user account creation, password reset, access permissions, and security policies.

Support CyberArk/PAM‑based privileged access as per company security procedures.

Install, configure, and troubleshoot approved software and applications.

Coordinate with application, server, network, security, and vendor teams for complex issues.

Monitor and follow up on incidents and service requests through ServiceNow/ITSM.

Perform root‑cause analysis for recurring issues and maintain proper documentation.

Follow change management, incident management, and problem management processes.

Ensure endpoint security tools such as CrowdStrike/Trellix/Intune are installed and functioning.

Prepare daily/weekly support reports and maintain asset/inventory records.

Key Responsibility

At least 5-6 years of experience. BE / BTech in Computer science or related degree. Strong analytical skills with the ability to troubleshoot and resolve complex technical issues quickly.

Ability to optimize manufacturing processes and improve efficiency through system enhancements. Strong written and verbal communication skills, with the ability to convey technical information to non‑technical stakeholders.

Competencies

• Future Ready
• Deep Domain Knowledge
• Deep Domain Knowledge
• Pioneering
• Pioneering
• Purposeful Pursuit of Goals
• Purposeful Pursuit of Goals
• Customer Empathy
• Customer Empathy
• Agility
• Agility
• Teamwork
• Teamwork