Resident IT Field Support Engineer – L2

Digitide; Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Digitide in India is seeking an IT Support Specialist to provide frontline end-user assistance for desktops, laptops, printers, and peripherals. You will tackle Windows 11, MS Office, Outlook, Teams, and OneDrive issues and manage user accounts in AD/O365.

You will also handle basic network problems, asset management, IT audits, and onsite operations for the Jaipur office, coordinating with L3/Infra teams and vendors to ensure smooth IT service delivery.

Qualifications

• Windows OS and hardware troubleshooting experience.
• Proficient with O365 apps including Outlook and Teams.
• Knowledge of Active Directory and basic user management.
• Fundamental networking concepts (IP, DNS, DHCP).
• Experience using IT ticketing tools.
• Ability to work independently onsite at Jaipur office.

Responsibilities

• Provide L1/L2 end-user support for desktops, laptops, printers, and peripherals.
• Troubleshoot Windows 11, MS Office, Outlook, Teams, and OneDrive issues.
• Manage user accounts in Active Directory / O365 (password resets, unlocks).
• Install and configure applications, antivirus, and security tools.
• Assist onboarding and offboarding (email config, asset handover).
• Troubleshoot LAN/Wi‑Fi connectivity issues and coordinate with ISP for internet problems.
• Basic switches, access points, and firewall troubleshooting; escalate when required.
• Ensure meeting room IT equipment is operational.
• Maintain IT asset allocation and tagging; coordinate with central team for updates.
• Log incidents in ITSM and coordinate with L3/Infra for escalations.
• Handle hardware troubleshooting and vendor coordination for repairs.

Skills

Windows troubleshooting

O365 / Outlook / Teams

AD & user management

Networking basics

IT ticketing tools

Independent onsite work

Mac/Ubuntu support

Tools

Intune

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

Key Responsibilities

End User Support (Primary Responsibility)

• Provide L1/L2 support for desktops, laptops, printers, scanners, and peripherals.
• Troubleshoot Windows 11, MS Office, Outlook, Teams, and OneDrive issues.
• Manage user accounts (password resets, account unlocks, access support) in Active Directory / O365.
• Install and configure applications, antivirus, and security tools.
• Support onboarding and offboarding (user setup, email configuration, asset handover).

Basic Network & Connectivity Support

• Troubleshoot LAN/Wi-Fi connectivity issues.
• Coordinate with ISP for internet issues.
• Basic understanding of switches, access points, and firewall troubleshooting (escalate when required).
• Ensure meeting room IT equipment is operational.

IT Asset & Compliance Support

• Manage IT asset allocation and tagging.
• Maintain asset register and coordinate with central team for updates.
• Ensure devices are patched and antivirus is updated.
• Support IT audits and compliance checks when required.

Office IT Operations

• Act as onsite SPOC for Jaipur office IT issues.
• Log and track incidents in ITSM tool.
• Coordinate with L3 / Infra / Network teams for escalations.
• Handle hardware troubleshooting and vendor coordination for repairs.

Responsibilities

Key Responsibilities

End User Support (Primary Responsibility)

• Provide L1/L2 support for desktops, laptops, printers, scanners, and peripherals.
• Troubleshoot Windows 11, MS Office, Outlook, Teams, and OneDrive issues.
• Manage user accounts (password resets, account unlocks, access support) in Active Directory / O365.
• Install and configure applications, antivirus, and security tools.
• Support onboarding and offboarding (user setup, email configuration, asset handover).

Basic Network & Connectivity Support

• Troubleshoot LAN/Wi-Fi connectivity issues.
• Coordinate with ISP for internet issues.
• Basic understanding of switches, access points, and firewall troubleshooting (escalate when required).
• Ensure meeting room IT equipment is operational.

IT Asset & Compliance Support

• Manage IT asset allocation and tagging.
• Maintain asset register and coordinate with central team for updates.
• Ensure devices are patched and antivirus is updated.
• Support IT audits and compliance checks when required.

Office IT Operations

• Act as onsite SPOC for Jaipur office IT issues.
• Log and track incidents in ITSM tool.
• Coordinate with L3 / Infra / Network teams for escalations.
• Handle hardware troubleshooting and vendor coordination for repairs.

Qualifications

Required Skills

• Strong troubleshooting skills (Windows OS & Hardware).
• Good knowledge of O365, Outlook, Teams.
• Basic understanding of AD & user management.
• Basic networking knowledge (IP, DNS, DHCP).
• Familiarity with IT ticketing tools.
• Ability to work independently onsite.

Good to Have

• Experience handling Mac devices and Ubuntu laptops.
• Exposure to endpoint management tools (Intune - basic knowledge).
• Understanding of basic security practices (BitLocker, MDM).
• Experience handling asset management processes.
• Quick response to incidents.
• Clear communication with business users.
• Proactive in identifying recurring issues.
• Professional and disciplined work style.

Job Info

• Job Identification 260949