Assistant Manager_Information Technology

Tata Electronics Pvt. Ltd.; Narasapura; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Tata Electronics Limited is seeking an experienced L3 IT Support specialist for Narasapura, KA. You will troubleshoot complex OA infrastructure and enterprise IT issues, act as escalation point for L1/L2 engineers, and coordinate with vendors and Microsoft.

The role emphasizes Windows/AD/DNS/DHCP/Intune/M365 expertise, endpoint management design, and adherence to security and Change Management processes, with a focus on rapid problem resolution.

Qualifications

• BE/BTech in Computer Science or a related field.
• At least 7–10 years of experience in L3 IT/OA infrastructure support.
• Strong analytical, problem-solving and communication skills.

Responsibilities

• Provide L3-level technical support for OA infrastructure and enterprise IT issues.
• Act as escalation point for L1/L2 OA engineers and coordinate with security teams.
• Troubleshoot Windows, Active Directory, DNS, DHCP, Intune, and Microsoft 365 issues.
• Design, implement, and maintain enterprise endpoint management solutions.
• Support endpoint security controls and incident response activities.
• Review changes through formal Change Management processes.
• Coordinate with OEMs, vendors, Microsoft, and other partners for critical issues.
• Develop SOPs, KB articles, troubleshooting guides, and technical documentation.
• Ensure IT security, audit, and corporate infrastructure standards.

Skills

Windows troubleshooting

Active Directory

Group Policy

DNS

DHCP

Intune

Microsoft 365

Endpoint management

Technical escalation

Communication skills

Education

BE / BTech in Computer Science or related

Tools

CyberArk

CrowdStrike/Trellix

MFA technologies

Job description

Job ID: 52411

Location: Narasapura, KA, IN

Department: AI.Digital

Business: FATP-1

Purpose

Provide L3-level technical support for complex OA infrastructure and enterprise IT issues.
Act as the technical escalation point for L1/L2 OA engineers.
Troubleshoot complex issues related to Windows, Active Directory, Group Policy, DNS, DHCP, Intune, Microsoft 365 and endpoint management.
Design, implement, and maintain enterprise endpoint management solutions.
Provide L3 support for Microsoft Intune, device compliance, configuration profiles, application deployment, and security policies.
Troubleshoot complex LAN/Wi-Fi and endpoint connectivity issues in coordination with Network and Security teams.
Support enterprise security controls including CyberArk, CrowdStrike/Trellix, MFA, endpoint protection, and access controls.
Analyze recurring incidents and perform RCA, problem management and permanent resolution.
Review and implement changes through formal Change Management processes.
Participate in infrastructure projects, migrations, office/site deployments, and technology upgrades.
Coordinate with OEMs, vendors, Microsoft, and other technology partners for critical issues.
Define and maintain SOPs, KB articles, troubleshooting guides, and technical documentation.
Review L2 performance, ticket quality, SLA compliance, and escalation trends.
Provide technical guidance and knowledge transfer to L1/L2 engineers.
Participate in critical incident management and provide timely management updates.
Ensure compliance with IT security, audit, and corporate infrastructure standards.

Key Responsibility

At least 7-10 years of experience.

BE / BTech in Computer science or related degree.

Strong analytical skills with the ability to troubleshoot and resolve complex technical issues quickly.
Ability to optimize manufacturing processes and improve efficiency through system enhancements.

Strong written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders.