Senior Engineer_Information Technology

Tata Electronics Private Limited; India; In loco; INR 600.000 - 1.200.000; Tempo pieno

Descrizione del lavoro

Tata Electronics Private Limited is seeking an experienced L2 Support Engineer to handle Office Automation infrastructure, applications, and end-user issues. You will troubleshoot desktop, laptop, printer, scanner, and network problems, while supporting Windows OS, M365, AD, DNS/DHCP, and GPO, with Intune and security tooling in scope.

You will collaborate with application, server, network, security, and vendor teams, monitor incidents in ServiceNow, and prepare daily/weekly reports, ensuring

Competenze

• L2 support for OA infrastructure, apps, systems and end-user issues.
• Strong analytical and troubleshooting skills to resolve complex issues.
• Experience with Windows OS, Microsoft 365, AD, DNS, DHCP and GPO.
• Ability to coordinate with cross-functional teams and vendors.

Mansioni

• Provide L2 support for OA infrastructure and end-user issues.
• Troubleshoot desktop, laptop, printer, scanner, network issues.
• Support Windows OS, M365, AD, DNS, DHCP and GPO configurations.
• Coordinate with Network, Security, Server and Vendor teams for complex issues.
• Monitor incidents in ServiceNow/ITSM and maintain documentation.

Conoscenze

Analytical skills

Troubleshooting

Communication

Customer service

Formazione

BE / BTech in Computer Science

Strumenti

Active Directory

DNS

DHCP

Group Policy

Intune

Microsoft 365

CrowdStrike

Trellix

ServiceNow

Descrizione del lavoro

Purpose

Provide L2 support for OA (Office Automation) infrastructure, applications, systems, and end-user issues.
Troubleshoot and resolve desktop, laptop, printer, scanner, network connectivity, and peripheral issues.
Support Windows OS, Microsoft 365, Active Directory, DNS, DHCP, Group Policy, and endpoint management.
Provide support for Microsoft Intune device enrollment, policy deployment, compliance, and troubleshooting.
Troubleshoot LAN/Wi-Fi connectivity issues and coordinate with the Network team for L2/L3 issues.
Support user account creation, password reset, access permissions, and security policies.
Support CyberArk/PAM-based privileged access as per company security procedures.
Install, configure, and troubleshoot approved software and applications.
Coordinate with application, server, network, security, and vendor teams for complex issues.
Monitor and follow up on incidents and service requests through ServiceNow/ITSM.
Perform root-cause analysis for recurring issues and maintain proper documentation.
Follow change management, incident management, and problem management processes.
Ensure endpoint security tools such as CrowdStrike/Trellix/Intune are installed and functioning.
Prepare daily/weekly support reports and maintain asset/inventory records.

Key Responsibility

At least 5-6 years of experience.
BE / BTech in Computer science or related degree.
Strong analytical skills with the ability to troubleshoot and resolve complex technical issues quickly.
Ability to optimize manufacturing processes and improve efficiency through system enhancements.
Strong written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders.

Competencies

B. Future Ready A. Future Ready B. Deep Domain Knowledge A. Deep Domain Knowledge B. Pioneering A. Pioneering B. Purposeful Pursuit of Goals A. Purposeful Pursuit of Goals B. Customer Empathy A. Customer Empathy B. Agility A. Agility B. Teamwork A. Teamwork