Assistant Manager_Information Technology

Tata Electronics; Narasapura; In loco; INR 1.800.000 - 2.800.000; Tempo pieno

Descrizione del lavoro

Tata Electronics Pvt. Ltd. in Narasapura, Karnataka, seeks an experienced IT professional to provide L3-level technical support for OA infrastructure and enterprise IT issues.

You will act as escalation point for L1/L2 engineers and troubleshoot complex Windows, AD, DNS/DHCP, Intune, and Microsoft 365 problems. The role focuses on designing and maintaining endpoint management solutions, enforcing security policies, coordinating with networks and security teams, and contributing to change

Competenze

• Provide L3-level technical support for complex OA infrastructure and enterprise IT issues.
• Act as the technical escalation point for L1/L2 OA engineers.
• Troubleshoot complex issues related to Windows, Active Directory, Group Policy, DNS, DHCP, Intune, Microsoft 365 and endpoint management.
• Design, implement, and maintain enterprise endpoint management solutions.
• Provide L3 support for Microsoft Intune, device compliance, configuration profiles, application deployment, and security policies.

Mansioni

• At least 7-10 years of experience.
• BE / BTech in Computer science or related degree.
• Strong analytical skills with the ability to troubleshoot and resolve complex technical issues quickly.
• Ability to optimize manufacturing processes and improve efficiency through system enhancements.
• Strong written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders.

Conoscenze

L3 technical support

OA infrastructure

Troubleshooting

Endpoint management

Formazione

BE / BTech in Computer Science or related field

Strumenti

Intune

Microsoft 365

Active Directory

Group Policy

CyberArk

CrowdStrike / Trellix

Descrizione del lavoro

Job ID: 52411

Location: Narasapura, KA, IN

Department: AI.Digital

Business: FATP-1

Purpose

Provide L3-level technical support for complex OA infrastructure and enterprise IT issues.
Act as the technical escalation point for L1/L2 OA engineers.
Troubleshoot complex issues related to Windows, Active Directory, Group Policy, DNS, DHCP, Intune, Microsoft 365 and endpoint management.
Design, implement, and maintain enterprise endpoint management solutions.
Provide L3 support for Microsoft Intune, device compliance, configuration profiles, application deployment, and security policies.
Troubleshoot complex LAN/Wi-Fi and endpoint connectivity issues in coordination with Network and Security teams.
Support enterprise security controls including CyberArk, CrowdStrike/Trellix, MFA, endpoint protection, and access controls.
Analyze recurring incidents and perform RCA, problem management and permanent resolution.
Review and implement changes through formal Change Management processes.
Participate in infrastructure projects, migrations, office/site deployments, and technology upgrades.
Coordinate with OEMs, vendors, Microsoft, and other technology partners for critical issues.
Define and maintain SOPs, KB articles, troubleshooting guides, and technical documentation.
Review L2 performance, ticket quality, SLA compliance, and escalation trends.
Provide technical guidance and knowledge transfer to L1/L2 engineers.
Participate in critical incident management and provide timely management updates.
Ensure compliance with IT security, audit, and corporate infrastructure standards.

Key Responsibility

At least 7-10 years of experience.

BE / BTech in Computer science or related degree.

Strong analytical skills with the ability to troubleshoot and resolve complex technical issues quickly.
Ability to optimize manufacturing processes and improve efficiency through system enhancements.

Strong written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders.