Assistant Manager_Information Technology

Tata Electronics Private Limited; India; In loco; INR 1.200.000 - 2.500.000; Tempo pieno

Descrizione del lavoro

Tata Electronics Private Limited in India is seeking an experienced L3 IT support engineer to act as the technical escalation point for OA infrastructure and enterprise IT issues. You will troubleshoot complex issues across Windows, Active Directory, Group Policy, DNS, DHCP, Intune, and Microsoft 365, and design/maintain enterprise endpoint management.

The role requires 7–10 years' experience, a BE/BTech in Computer Science, and strong analytical and communication skills.

Competenze

• BE / BTech in Computer Science or related field.

Mansioni

• Provide L3-level technical support for OA infrastructure and enterprise IT issues.
• Act as the technical escalation point for L1/L2 OA engineers.
• Troubleshoot complex issues related to Windows, Active Directory, Group Policy, DNS, DHCP, Intune, Microsoft 365 and endpoint management.
• Design, implement, and maintain enterprise endpoint management solutions.
• Provide L3 support for Microsoft Intune, device compliance, configuration profiles, application deployment, and security policies.
• Troubleshoot complex LAN/Wi-Fi and endpoint connectivity issues in coordination with Network and Security teams.
• Support enterprise security controls including CyberArk, CrowdStrike/Trellix, MFA, endpoint protection, and access controls.
• Analyze recurring incidents and perform RCA, problem management and permanent resolution.
• Review and implement changes through formal Change Management processes.
• Participate in infrastructure projects, migrations, office/site deployments, and technology upgrades.
• Coordinate with OEMs, vendors, Microsoft, and other technology partners for critical issues.
• Define and maintain SOPs, KB articles, troubleshooting guides, and technical documentation.
• Review L2 performance, ticket quality, SLA compliance, and escalation trends.
• Provide technical guidance and knowledge transfer to L1/L2 engineers.
• Participate in critical incident management and provide timely management updates.
• Ensure compliance with IT security, audit, and corporate infrastructure standards.

Formazione

BE / BTech in Computer science or related degree

Strumenti

Windows OS

Active Directory

Group Policy

Intune

Microsoft 365

Endpoint management

CyberArk

CrowdStrike

Trellix

Descrizione del lavoro

Purpose

Provide L3-level technical support for complex OA infrastructure and enterprise IT issues.
Act as the technical escalation point for L1/L2 OA engineers.
Troubleshoot complex issues related to Windows, Active Directory, Group Policy, DNS, DHCP, Intune, Microsoft 365 and endpoint management.
Design, implement, and maintain enterprise endpoint management solutions.
Provide L3 support for Microsoft Intune, device compliance, configuration profiles, application deployment, and security policies.
Troubleshoot complex LAN/Wi-Fi and endpoint connectivity issues in coordination with Network and Security teams.
Support enterprise security controls including CyberArk, CrowdStrike/Trellix, MFA, endpoint protection, and access controls.
Analyze recurring incidents and perform RCA, problem management and permanent resolution.
Review and implement changes through formal Change Management processes.
Participate in infrastructure projects, migrations, office/site deployments, and technology upgrades.
Coordinate with OEMs, vendors, Microsoft, and other technology partners for critical issues.
Define and maintain SOPs, KB articles, troubleshooting guides, and technical documentation.
Review L2 performance, ticket quality, SLA compliance, and escalation trends.
Provide technical guidance and knowledge transfer to L1/L2 engineers.
Participate in critical incident management and provide timely management updates.
Ensure compliance with IT security, audit, and corporate infrastructure standards.

Key Responsibility

At least 7-10 years of experience.

BE / BTech in Computer science or related degree.

Strong analytical skills with the ability to troubleshoot and resolve complex technical issues quickly.
Ability to optimize manufacturing processes and improve efficiency through system enhancements.

Strong written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders.

Competencies

B. Teamwork A. Teamwork B. Pioneering A. Pioneering B. Purposeful Pursuit of Goals A. Purposeful Pursuit of Goals B. Customer Empathy A. Customer Empathy B. Agility A. Agility B. Future Ready A. Future Ready B. Deep Domain Knowledge A. Deep Domain Knowledge