Senior Division Manager - MFIB - Sales & Service

AU Small Finance Bank

Madurai District

On-site

INR 2,400,000 - 4,200,000

Full time

4 days ago

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Job summary

AU Small Finance Bank Limited in Thirumangalam, Tamil Nadu invites a senior leader to head the Sales and Service operations within the MFIB division. The role focuses on strategic oversight to drive growth, enhance customer experience, and ensure operational excellence while aligning with the bank's objectives.

Responsibilities include developing sales strategies, mentoring a high-performing team, working with credit, operations and risk, and driving digital transformation to improve service

Responsibilities

Develop and implement comprehensive sales and service strategies to achieve business targets within the MFIB division.
Lead, mentor, and manage a diverse team of sales and service professionals to maximize productivity and customer satisfaction.
Analyze market trends and customer needs to identify new business opportunities and tailor financial products accordingly.
Ensure compliance with regulatory requirements and internal policies across all sales and service activities.
Collaborate with cross-functional teams including credit, operations, and risk management to streamline processes and enhance service delivery.
Monitor key performance indicators (KPIs) and prepare detailed reports for senior management to track progress and inform decision‑making.
Drive customer engagement initiatives to improve retention rates and deepen client relationships.
Oversee the resolution of escalated customer issues, ensuring timely and effective solutions that uphold the bank’s reputation.
Manage budget allocation and resource planning to optimize operational efficiency within the division.
Champion digital transformation initiatives to leverage technology in improving sales and service processes.

Job description

THIRUMANGALAM, Thirumangalam, Tamil Nadu, India

Full Time

Job Description

Group Company: AU Small Finance Bank Limited

Office Location:

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

Reporting Designation: #*Reporting Designation*#
Reporting Department: #*Reporting Department*#

#*Education and Experience*#

Category: #*Category*#
Field specialization: #*Field specialization*#
Degree: #*Degree*#
Academic score: #*Academic score*#

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required work experience

Role: #*Role*#
Years of experience: #*Years of experience*#

Job Brief:

- The role involves leading and managing the sales and service operations within the Microfinance and Individual Banking (MFIB) division at AU Small Finance Bank Limited. This position requires strategic oversight to drive business growth, enhance customer experience, and ensure operational excellence in alignment with the bank's objectives. The incumbent will be responsible for developing and executing sales strategies, managing a high-performing team, and fostering strong relationships with clients to expand the bank's market presence in the financial services sector.

Responsibilities

Develop and implement comprehensive sales and service strategies to achieve business targets within the MFIB division.
Lead, mentor, and manage a diverse team of sales and service professionals to maximize productivity and customer satisfaction.
Analyze market trends and customer needs to identify new business opportunities and tailor financial products accordingly.
Ensure compliance with regulatory requirements and internal policies across all sales and service activities.
Collaborate with cross-functional teams including credit, operations, and risk management to streamline processes and enhance service delivery.
Monitor key performance indicators (KPIs) and prepare detailed reports for senior management to track progress and inform decision‑making.
Drive customer engagement initiatives to improve retention rates and deepen client relationships.
Oversee the resolution of escalated customer issues, ensuring timely and effective solutions that uphold the bank’s reputation.
Manage budget allocation and resource planning to optimize operational efficiency within the division.
Champion digital transformation initiatives to leverage technology in improving sales and service processes.

Skill

Strategic Sales Planning
Team Leadership and Development
Customer Relationship Management (CRM)
Financial Product Knowledge
Regulatory Compliance
Market Analysis and Business Development
Performance Metrics and Reporting
Conflict Resolution and Problem Solving
Budget Management
Digital Banking Solutions
Cross-functional Collaboration
Risk Management

Preferred Qualifications

Postgraduate degree in Business Administration, Finance, or a related field from a recognized institution.
Minimum of 8-10 years of progressive experience in sales and service management within the financial services or banking industry, preferably with exposure to microfinance or retail banking.

Key Performance Indicators:

#*Key Performance Indicators*#

Required Knowledge:

#*Required Knowledge*#

Required Skills:

#*Required Skills*#

Required abilities