Bank Officer - MFIB - Sales & Services

AU Small Finance Bank

Bijnor

On-site

INR 500,000 - 900,000

Full time

7 days ago

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Job summary

AU Small Finance Bank Limited is seeking a dedicated Sales and Service professional to expand the customer base and deliver tailored banking products. The role emphasizes strategic sales, relationship management, and regulatory compliance within the financial services sector.

You will drive branch targets, assess client needs, and collaborate with teams to ensure excellent service and compliant operations. Strong communication and analytical skills are essential.

Qualifications

Bachelor’s degree in Finance or related field.
CAIIB/CFA certification is an advantage.

Responsibilities

Develop and implement sales strategies to achieve branch targets and grow banking products and services.
Build and maintain relationships with existing and potential customers to assess financial needs and offer suitable solutions.
Conduct financial assessments and risk analyses to recommend loans, deposits, and investments.
Ensure compliance with regulatory guidelines and internal policies during customer transactions and documentation.
Collaborate with cross-functional teams to improve service delivery and customer satisfaction.
Monitor market trends and competitor activities to identify new business opportunities and adjust sales approaches.
Prepare and present reports on sales performance, customer feedback, and market insights to senior management.
Provide training to junior staff to improve product knowledge and customer handling skills.
Resolve customer queries promptly to maintain trust and loyalty.
Participate in community outreach and promotional events to increase brand visibility.

Skills

Financial product knowledge

Customer relationship management

Sales strategy

Risk assessment

Regulatory compliance

Market research

Report preparation

Team leadership

Problem solving

Communication skills

Education

Bachelor’s degree in Finance/Business

Master’s degree or CAIIB/CFA (advantage)

Job description

Full Time

Job Description

Group Company: AU Small Finance Bank Limited

Office Location:

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

Reporting Designation: #*Reporting Designation*#
Reporting Department: #*Reporting Department*#

#*Education and Experience*#

Category: #*Category*#
Field specialization: #*Field specialization*#
Degree: #*Degree*#
Academic score: #*Academic score*#

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required work experience

Role: #*Role*#
Years of experience: #*Years of experience*#

Job Brief: We are seeking a dedicated and results-driven professional to join our Sales and Service department at AU Small Finance Bank Limited. This role involves managing and expanding our customer base by delivering exceptional financial products and services tailored to meet client needs. The ideal candidate will play a pivotal role in driving business growth through effective sales strategies, customer relationship management, and ensuring compliance with regulatory standards within the financial services sector. This position requires a proactive individual with strong analytical skills, excellent communication abilities, and a thorough understanding of banking products and services.

Responsibilities

Develop and implement sales strategies to achieve branch targets and contribute to the overall growth of the bank's financial products and services.
Build and maintain strong relationships with existing and potential customers to understand their financial needs and provide appropriate banking solutions.
Conduct detailed financial assessments and risk analysis to recommend suitable products such as loans, deposits, and investment options.
Ensure compliance with all regulatory guidelines and internal policies while processing customer transactions and documentation.
Collaborate with cross-functional teams to streamline service delivery and enhance customer satisfaction.
Monitor market trends and competitor activities to identify new business opportunities and adapt sales approaches accordingly.
Prepare and present regular reports on sales performance, customer feedback, and market insights to senior management.
Provide training and guidance to junior staff members to enhance their product knowledge and customer handling skills.
Resolve customer queries and complaints promptly to maintain high levels of customer trust and loyalty.
Participate in community outreach programs and promotional events to increase brand visibility and attract new clients.

Skill

Financial Product Knowledge
Customer Relationship Management
Sales Strategy Development
Risk Assessment and Analysis
Regulatory Compliance
Market Research and Competitor Analysis
Report Preparation and Presentation
Team Leadership and Training
Problem Solving and Conflict Resolution
Communication and Interpersonal Skills

Preferred Qualifications

Bachelor’s degree in Finance, Business Administration, or a related field; a Master’s degree or professional certification (e.g., CAIIB, CFA) is an advantage.
Minimum of 3-5 years of experience in banking sales and customer service, preferably within the financial services industry.

Key Performance Indicators: #*Key Performance Indicators*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required abilities