Bank Officer - MFIB - Sales & Services

AU Small Finance Bank; Perambalur; On-site; INR 350,000 - 650,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a dedicated Sales and Service professional in Tamil Nadu to drive financial product sales and deliver exceptional customer service. The role focuses on needs analysis, cross-selling, and building long-term customer relationships within a dynamic banking environment.

The ideal candidate will have 3–5 years of banking sales experience, strong communication skills, and a customer-centric approach to meet diverse client needs while achieving sales targets.

Qualifications

• Bachelor’s degree as stated in the ad.
• 3–5 years of experience in banking sales and customer service.

Responsibilities

• Identify and engage potential customers to promote and sell the bank’s financial products and services, including loans, deposits, and investment options.
• Conduct thorough needs analysis to recommend appropriate banking solutions tailored to individual customer requirements.
• Manage and nurture existing customer relationships to enhance customer loyalty and retention.
• Ensure compliance with all regulatory guidelines and internal policies during sales and service processes.
• Collaborate with cross-functional teams to resolve customer queries and provide timely support.
• Maintain accurate records of customer interactions, transactions, and feedback using the bank’s CRM systems.
• Achieve and exceed monthly and quarterly sales targets while maintaining high service quality standards.
• Conduct market research to identify emerging trends and customer preferences to inform sales strategies.
• Participate in training programs to stay updated on new products, services, and regulatory changes.
• Assist in the onboarding process of new customers, ensuring a seamless and positive experience.

Skills

Financial Product Knowledge

CRM

Sales Strategy Development

Regulatory Compliance

Needs Analysis

Communication and Interpersonal Skills

Market Research and Analysis

Problem Solving

Time Management

Negotiation Skills

Education

Bachelor’s degree in Finance, Business Administration, or related field

Job description

Full Time

Job Description

Group Company: AU Small Finance Bank Limited

Office Location:

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

• Reporting Designation: #*Reporting Designation*#
• Reporting Department: #*Reporting Department*#

#*Education and Experience*#

• Category: #*Category*#
• Field specialization: #*Field specialization*#
• Degree: #*Degree*#
• Academic score: #*Academic score*#

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required work experience

• Role: #*Role*#
• Years of experience: #*Years of experience*#

Job Brief: We are seeking a dedicated and results-driven professional to join our Sales and Service department at AU Small Finance Bank Limited. This role focuses on driving financial product sales and delivering exceptional customer service to meet the diverse needs of our clients. The ideal candidate will possess a strong understanding of banking products, excellent communication skills, and the ability to build and maintain long-term customer relationships. This position plays a critical role in expanding the bank’s market presence and ensuring customer satisfaction through personalized financial solutions and efficient service delivery.

Responsibilities

• Identify and engage potential customers to promote and sell the bank’s financial products and services, including loans, deposits, and investment options.
• Conduct thorough needs analysis to recommend appropriate banking solutions tailored to individual customer requirements.
• Manage and nurture existing customer relationships to enhance customer loyalty and retention.
• Ensure compliance with all regulatory guidelines and internal policies during sales and service processes.
• Collaborate with cross-functional teams to resolve customer queries and provide timely support.
• Maintain accurate records of customer interactions, transactions, and feedback using the bank’s CRM systems.
• Achieve and exceed monthly and quarterly sales targets while maintaining high service quality standards.
• Conduct market research to identify emerging trends and customer preferences to inform sales strategies.
• Participate in training programs to stay updated on new products, services, and regulatory changes.
• Assist in the onboarding process of new customers, ensuring a seamless and positive experience.

Skill

• Financial Product Knowledge
• Customer Relationship Management (CRM)
• Sales Strategy Development
• Regulatory Compliance
• Needs Analysis
• Communication and Interpersonal Skills
• Market Research and Analysis
• Problem Solving
• Time Management
• Negotiation Skills

Preferred Qualifications

• Bachelor’s degree in Finance, Business Administration, or a related field from a recognized university.
• Minimum of 3-5 years of experience in banking sales and customer service, preferably within the financial services sector.

Key Performance Indicators: #*Key Performance Indicators*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required abilities

• Physical: #*Physical*#
• Other: #*Other*#

Specific requirements

• Travel: #*Travel*#
• Vehicle: #*Vehicle*#
• Pay Rate: #*Pay Rate*#
• Contract Types: #*Contract Types*#
• Time Constraints: #*Time Constraints*#
• Compliance Related: #*Compliance Related*#
• Union Affiliation: #*Union Affiliation*#

Job Snapshot

Updated Date

02-11-2026

Job ID

Job52134

Department

Sales and Service

Location