Senior Desktop Support Engineer

Progressive Techserve; Dadri; Híbrido; INR 240.000 - 420.000; Jornada completa

Descripción de la vacante

Progressive Techserve invites applications for an IT Support Technician role. The position offers remote support with basic onsite assistance, handling Windows OS, Outlook, and desktop issues, plus ticket creation and resolution. You will liaise with internal teams for complex problems and maintain strong customer service.

The role emphasizes timely ticket updates, user account help in Active Directory, and basic DNS/DHCP/printer/network troubleshooting to keep operations smooth.

Responsabilidades

• Provide remote and basic onsite IT support.
• Troubleshoot Windows OS, Outlook, and desktop issues.
• Create, update, and resolve IT support tickets.
• Assist with Active Directory user accounts and password-related issues.
• Provide basic support for DNS, DHCP, printers, and network connectivity.
• Troubleshoot basic desktop and hardware issues.
• Coordinate with internal IT teams for complex issues.
• Maintain good communication and customer service.

Descripción del empleo

Role & responsibilities

• Provide remote and basic onsite IT support.
• Troubleshoot Windows OS, Outlook, and desktop issues.
• Create, update, and resolve IT support tickets.
• Assist with Active Directory user accounts and password-related issues.
• Provide basic support for DNS, DHCP, printers, and network connectivity.
• Troubleshoot basic desktop and hardware issues.
• Coordinate with internal IT teams for complex issues.
• Maintain good communication and customer service.