Desktop Support Engineer

Fourth Dimension Technologies; Chennai; On-site; INR 300,000 - 600,000; Full time

Job summary

Fourth Dimension Technologies in Chennai, India seeks an IT Helpdesk support professional to provide L1/L2 technical assistance for desktops, laptops, and peripherals. The role covers Windows OS installation, configuration, and troubleshooting, plus Office 365 apps and email-related issues.

You will handle password resets, AD account management, network connectivity, and ticketing-driven incident management, ensuring SLA compliance and timely resolutions.

Responsibilities

• Provide L1/L2 technical support for desktops, laptops, and peripherals.
• Install, configure, and troubleshoot Windows operating systems.
• Troubleshoot hardware issues, including desktops, laptops, printers, scanners, and other peripherals.
• Install and configure software applications, drivers, and security updates.
• Configure and troubleshoot Microsoft Outlook, Office applications, and email-related issues.
• Perform basic troubleshooting of LAN, Wi‑Fi, VPN, and internet connectivity.
• Create, update, and manage user accounts and permissions in Active Directory.
• Support password resets, account unlocks, and domain login issues.
• Troubleshoot Microsoft 365 applications, including Teams, Outlook, Word, and Excel.
• Manage IT service requests and incidents using a ticketing tool.
• Perform software installations, patch updates, and system maintenance.
• Support antivirus, endpoint security, and system compliance activities.
• Assist with laptop and desktop deployment, configuration, and asset management.
• Maintain IT inventory and update asset records.
• Escalate complex technical issues to the appropriate support teams.
• Document troubleshooting steps, resolutions, and recurring technical issues.
• Ensure timely resolution of user issues while meeting SLA requirements.

Job description

• Provide L1/L2 technical support for desktops, laptops, and peripherals.
• Install, configure, and troubleshoot Windows operating systems.
• Troubleshoot hardware issues, including desktops, laptops, printers, scanners, and other peripherals.
• Install and configure software applications, drivers, and security updates.
• Configure and troubleshoot Microsoft Outlook, Office applications, and email-related issues.
• Perform basic troubleshooting of LAN, Wi‑Fi, VPN, and internet connectivity.
• Create, update, and manage user accounts and permissions in Active Directory.
• Support password resets, account unlocks, and domain login issues.
• Troubleshoot Microsoft 365 applications, including Teams, Outlook, Word, and Excel.
• Manage IT service requests and incidents using a ticketing tool.
• Perform software installations, patch updates, and system maintenance.
• Support antivirus, endpoint security, and system compliance activities.
• Assist with laptop and desktop deployment, configuration, and asset management.
• Maintain IT inventory and update asset records.
• Escalate complex technical issues to the appropriate support teams.
• Document troubleshooting steps, resolutions, and recurring technical issues.
• Ensure timely resolution of user issues while meeting SLA requirements.