SENIOR CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Godhra; On-site; INR 300,000 - 420,000; Full time

Job summary

Muthoot Fincorp Ltd. in Godhra, Gujarat, is seeking a proactive professional to drive customer acquisition and branch profitability. The role emphasizes customer engagement, cross-selling, and providing financial solutions to everyday customers.

You will ensure operational efficiency through strict process adherence, manage day-to-day transactions, and promote products while maintaining data accuracy. Excellent communication in local language and English is required.

Qualifications

• Graduate with 1 year experience in lending/financial services.
• Strong communication in local language and English.
• Ability to cross-sell and promote financial products.
• Familiar with branch operating processes and data handling.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence and smooth branch functioning.
• Promote and maintain positive relations with contacts and customers.
• Achieve productivity to meet branch profitability targets.
• Promote products and services; consistently cross-sell and upsell at every opportunity.
• Conduct promotional activities and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers by improving their financial well-being.

Skills

Process orientation

Cross selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribution towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services