SENIOR CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; South Goa District; On-site; INR 250,000 - 450,000; Full time

Job summary

Muthoot Fincorp Ltd. in Goa is seeking a graduate with 1 year in lending/financial services to promote products, handle daily transactions, and drive customer acquisition. You will maintain records, support branch profitability, and build strong customer relationships to improve financial well-being.

The role emphasizes cross-selling skills, efficiency, and clear communication in local language and English within a branch environment.

Qualifications

• Cross-sell and up-sell products to customers.
• Proficient in local language and English.
• Understand product features to explain benefits.

Responsibilities

• Ensure quality of business and process efficiency through proper adherence.
• Promote and maintain relations with customers and prospects.
• Meet productivity and branch profitability targets.
• Cross-sell and up-sell products at every opportunity.
• Conduct promotional activities and drive customer referrals.
• Handle day-to-day transactions and valuables with accuracy.
• Maintain data and records of daily transactions.
• Retain customers and contribute to financial well-being.

Skills

Cross Selling / Upselling

Business Development

Communication Skills

Process Knowledge/ Orientation

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribution towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services