SENIOR CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Odisha; On-site; INR 180,000 - 300,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a Graduate with 1 year of lending/financial services experience to drive branch sales, maintain customer relations, and ensure smooth daily operations. The role emphasizes cross-selling, upselling, and data accuracy across branches in Odisha.

You will engage with customers, promote financial products, and contribute to profitability while building trust within the local community. Strong communication in local language and English is required.

Qualifications

• Process Knowledge/ Orientation.
• Cross Selling / Upselling Skills.
• Business Development.
• Communication Skills – Proficiency in local language and English.
• Educational qualification of Graduate.
• 1 year experience in lending / financial services.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve productivity to meet and contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day to day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers by working towards transforming the life of the common man by improving their financial well being.

Skills

Process Knowledge

Cross Selling

Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribution towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services