SENIOR CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Heggadadevanakote; On-site; INR 300,000 - 420,000; Full time

Job summary

Muthoot Fincorp Ltd. in Karnataka seeks a graduate with 1 year in lending/financial services to support branch operations, promote products, and manage daily transactions. The role focuses on process adherence, data accuracy, and sustaining customer relationships to boost branch profitability.

The candidate should possess strong communication skills in local language and English and be capable of driving referrals and customer acquisition through proactive engagement.

Qualifications

• Graduate with 1 year experience in lending/financial services.
• Proficiency in local language and English.
• Strong communication and relationship-building abilities.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote products and services; cross-sell and upsell at every opportunity.
• Drive customer acquisition through promotional activities and referrals.
• Handle day-to-day transactions and maintain data/records.
• Maintain positive relations with customers and contacts, contributing to branch profitability.

Skills

Process Knowledge/Orientation

Cross Selling / Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribution towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services