SENIOR CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Sikar; On-site; INR 250,000 - 450,000; Full time

Job summary

PeopleStrong in India is hiring for a role focused on lending/financial services at the branch level. You will ensure quality and efficiency, promote products, build relationships, and drive profitability through active cross-selling and marketing efforts.

We seek a graduate with 1 year of lending experience, strong communication in local language and English, and the ability to manage transactions and maintain records. Join a growth-oriented team in Rajasthan.

Qualifications

• Graduate with 1 year experience in lending / financial services.
• Process knowledge/orientation for banking and financial operations.
• Strong cross-selling and upselling capability with customers.
• Effective communication in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Skills

Process Knowledge/Orientation

Cross Selling/Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services