SENIOR CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Badnera; On-site; INR 240,000 - 420,000; Full time

Job summary

PeopleStrong is seeking a Graduate with 1 year of lending/financial services experience to support branch operations and customer engagement. You will promote products, manage transactions, and drive referrals while maintaining accurate records and fostering customer relationships.

The role emphasizes process adherence, cross-selling, and contributing to branch profitability through effective service and sales activities.

Qualifications

• Process knowledge/orientation required.
• Cross-selling and upselling skills.
• Business development capabilities.
• Excellent communication in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through adherence to proper processes.
• Promote and maintain positive relations with contacts and customers.
• Achieve productivity targets to support branch profitability.
• Promote products and services; cross-sell and upsell at opportunities.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables; maintain data and records.

Skills

Process knowledge

Cross-selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – 1 year experience in lending / financial services