SENIOR CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Bhuj; On-site; INR 300,000 - 420,000; Full time

Job summary

PeopleStrong is seeking a Graduate with 1 year of lending/financial services experience for a frontline branch role in Bhuj, Gujarat. You will promote products, build relationships with customers, and drive referrals while ensuring daily transactions and records are accurately maintained.

Key responsibilities include achieving branch profitability, cross-selling and up-selling, and maintaining high service standards to transform customers’ financial well-being.

Qualifications

• Graduate level education is required.
• 1 year of experience in lending/financial services.
• Strong communication in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with contacts, customers, and prospects.
• Achieve productivity to meet branch profitability targets.
• Promote products and services; cross-sell and up-sell where possible.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers by improving their financial well-being.

Skills

Process Knowledge

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services