SENIOR CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Kaushambi; On-site; INR 250,000 - 450,000; Full time

Job summary

PeopleStrong in India seeks a Graduate with 1 year of experience in lending or financial services to support branch operations and customer relationships. The role emphasizes cross-selling, upselling, and achieving profitability targets, with strong communication in local language and English.

You will engage with customers, promote products, and handle daily transactions in a dynamic banking environment. The successful candidate will contribute to marketing efforts, drive referrals, and

Qualifications

• Graduate degree in a relevant field
• 1 year experience in lending / financial services
• Excellent communication in local language and English

Responsibilities

• Promote and maintain positive relations with contacts, customers, and potential customers
• Achieve desired level of productivity to meet branch profitability targets
• Promotes the products and services; consistently cross-sells and Upsells products at every opportunity
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables
• Maintain all data and records related to daily transactions
• Retain customers by working towards improving their financial well being

Skills

Cross Selling

Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – 1 year experience in lending / financial services