SENIOR CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Godhra; On-site; INR 250,000 - 450,000; Full time

Job summary

PeopleStrong in Gujarat seeks a Graduate with 1 year in lending/financial services to drive business growth and customer acquisition. You will promote products, strengthen branch relations, and support daily transactions while ensuring process adherence and data accuracy.

The role emphasizes cross-selling, upselling, and improving financial well-being for customers. Join a team focused on productivity, profitability, and customer-centric service, contributing to branch goals and market expansion

Qualifications

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote and maintain positive relations with customers and potential customers.
• Achieve desired productivity levels to meet branch profitability targets.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers and contribute to transforming their financial well-being.

Skills

Process Knowledge

Cross Selling / Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – 1 year experience in lending / financial services