SENIOR CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Shrivardhan; On-site; INR 300,000 - 450,000; Full time

Job summary

PeopleStrong in India (Maharashtra) invites a Graduate with 1 year experience in lending/financial services to join our branch team in Shrivardhan. You will help ensure quality and efficiency through process adherence and build strong relations with customers.

You will promote products, cross-sell and up-sell at every opportunity, conduct promotional activities, and drive referral programs for customer acquisition.

Qualifications

• Process knowledge/orientation required.
• Cross-selling and upselling skills essential.
• Business development capabilities.
• Proficiency in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote and maintain positive relations with customers and prospects.
• Meet profitability targets by achieving productivity.
• Cross-sell and up-sell products at every opportunity.
• Conduct promotional activities and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records of daily transactions.
• Retain customers and improve financial well-being of clients.

Skills

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services