SENIOR CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Puri; On-site; INR 270,000 - 450,000; Full time

Job summary

PeopleStrong in Odisha's Puri region is seeking a Graduate with about 1 year of lending or financial services experience to support branch operations and customer growth.

The role involves promoting products and services, cross-selling and upselling at every opportunity, handling day-to-day transactions, and maintaining accurate data and records to boost branch profitability. Strong communication in local language and English is essential.

Qualifications

• Graduate with 1 year lending/financial services experience.
• Strong process orientation and cross-selling skills.
• Proficiency in local language and English communication.

Responsibilities

• Promote and maintain positive relations with customers and prospects.
• Cross-sell and upsell products at every opportunity.
• Drive promotional activities and referrals for customer acquisition.
• Handle day-to-day transactions and maintain data/records.

Skills

Process Knowledge

Cross Selling / Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services