SENIOR CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Achaipally; On-site; INR 250,000 - 450,000; Full time

Job summary

PeopleStrong is seeking a Graduate with 1 year of lending/financial services experience to join our dynamic team in Telangana. You will ensure process adherence, build strong relationships with customers, and drive profitability at the branch level.

The role emphasizes cross-selling, promotional activities, and accurate handling of daily transactions while maintaining complete data records and contributing to financial well-being of customers.

Qualifications

• Graduate with 1 year experience in lending/financial services.
• Strong process orientation and attention to detail.
• Proficient in local language and English for effective customer interaction.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity targets to contribute to branch profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities and drive customer referrals.
• Handle day-to-day transactions and valuables with accuracy.
• Maintain data and records of daily transactions.

Skills

Process Knowledge/Orientation

Cross Selling/Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services