SENIOR CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Kalaburagi; On-site; INR 250,000 - 350,000; Full time

Job summary

PeopleStrong in India is seeking a candidate for roles in lending/financial services to support branch operations and customer interactions.

The role emphasizes process discipline, cross-selling, and nurturing customer relationships to drive branch profitability. You will communicate in local language and English, and manage day-to-day transactions with accuracy and integrity.

Qualifications

• Graduate degree required.
• 1 year experience in lending/financial services.
• Proficiency in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote positive relations with customers and prospects.
• Meet productivity targets to contribute to branch profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities for marketing and drive referrals.
• Handle day-to-day transactions and valuables.
• Maintain data and records of daily transactions.
• Retain customers by improving financial well-being.

Skills

Process Knowledge/Orientation

Cross Selling/Upselling Skills

Business Development

Communication Skills (local language +

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services