SENIOR CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Mahabalipuram; On-site; INR 200,000 - 320,000; Full time

Job summary

Muthoot Fincorp Ltd. in Tamil Nadu seeks a Graduate with freshers or 1 year in lending/financial services for a front-line banking role in Mahabalipuram. You will promote products, build customer rapport, and drive branch performance.

Key duties include cross-selling, handling daily transactions, maintaining records, and contributing to profitability while delivering service excellence in the local language and English.

Qualifications

• Graduate with any discipline.
• Freshers or up to 1 year in lending/financial services.
• Proficiency in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency with proper process adherence.
• Promote and maintain positive relations with all contacts and customers.
• Achieve productivity to meet branch profitability targets.
• Cross-sell and up-sell products at every opportunity.
• Conduct promotional activities and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables; maintain records.
• Retain customers by improving their financial well-being.

Skills

Process Knowledge

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services