SENIOR CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Avinashi; On-site; INR 250,000 - 400,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a Branch Sales Executive in Tamil Nadu to drive customer acquisition and support branch profitability. The role emphasizes process adherence, relationship building, and proactive product promotion.

Ideal candidates are graduates with freshers to up to 1 year in lending or financial services, equipped with strong communication skills in local language and English. The position is on-site at the branch.

Qualifications

• Process knowledge and orientation.
• Cross selling and upselling skills.
• Business development abilities.
• Communication in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and potential customers.
• Achieve productivity targets to support branch profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities for marketing and drive referrals for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers by improving their financial well-being.

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services