Senior Counsellor

Subhash Chander Mittal Sons; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

Subhash Chander Mittal Sons in Gurugram is seeking an experienced Admission Counsellor to engage with students, understand their profiles, and guide them through career and course options.

You will manage leads via calls, chats, WhatsApp, and meetings, maintain CRM records, and support junior counsellors while achieving conversion targets.

Qualifications

• 2-5 years in Admission/Career counselling or Ed-Tech sales.
• Excellent communication and interpersonal skills.
• Strong counselling, convincing and objection handling abilities.
• Confident, professional and presentable.
• Strong listening and customer-centric approach.
• Experience with lead management, follow-ups and CRM.
• Ability to independently manage counselling conversations and qualify leads.

Responsibilities

• Handle student enquiries and prospective leads through calls, WhatsApp, chats, meetings and walk-ins.
• Conduct career counselling, course counselling and admission counselling.
• Understand student profiles, career goals and requirements and recommend suitable programs.
• Explain course details, fees, eligibility, certifications and career opportunities.
• Handle queries, objections and concerns professionally.
• Manage lead follow-ups and conversions throughout the counselling process.
• Maintain accurate lead records and follow-ups in CRM.
• Build strong relationships with prospective students.
• Handle complex counselling cases independently.
• Guide and support Junior Counsellors when required.

Skills

Excellent communication

Interpersonal skills

Lead management

CRM experience

Counselling

Objection handling

Active listening

Customer-centric approach

Tools

CRM software

Job description

Role & responsibilities

• Handle student enquiries and prospective leads through calls, WhatsApp, chats, meetings and walk-ins.
• Conduct career counselling, course counselling and admission counselling.
• Understand student profiles, career goals and requirements and recommend suitable programs.
• Explain course details, fees, eligibility, certifications and career opportunities.
• Handle queries, objections and concerns professionally.
• Manage lead follow-ups and conversions throughout the counselling process.
• Maintain accurate lead records and follow-ups in CRM.
• Build strong relationships with prospective students.
• Handle complex counselling cases independently.
• Guide and support Junior Counsellors when required.

Preferred candidate profile

• 2-5 yrs of experience in Admission Counselling/ Career Counselling/ Education Counselling/ Ed-Tech/ Education Sales / Inside Sales
• Excellent communication and interpersonal skills
• Strong Counselling , convincing and objection handling abilities.
• Confident , professional and presentable
• Strong active listening and customer-centric approach
• Experience with lead management, follow-ups and CRM
• Ability to independently manage counselling conversations and qualifies leads.