Counsellor

Ahmedabad University; Ahmedabad District; On-site; INR 500,000 - 700,000; Full time

Job summary

Ahmedabad University is seeking an enthusiastic inside sales and counselling associate to engage prospective learners, understand their goals, and explain programs, fees, and admission steps.

You will follow up via phone, WhatsApp and email, guide applicants through the entire admissions journey, and push for timely document submission and enrollment.

Experience in EdTech or education sales with strong communication and target orientation is preferred; CRM experience is a plus.

Qualifications

• 1–4 years of experience in EdTech / Education sales.
• Strong inside sales and counselling skills.
• Proven track record in achieving sales/enrolment targets.
• Experience selling to students and working professionals.
• Strong telephone communication and objection handling.
• Experience using CRM systems is a plus.

Responsibilities

• Handle inbound and outbound calls with prospective learners.
• Explain programme details: curriculum, faculty, schedule, fees and admission.
• Follow up with leads via calls, WhatsApp and email.
• Drive leads from enquiry to application initiation and enrolment.
• Guide students through the complete admission process and resolve issues.
• Maintain lead status and interaction notes in the CRM.
• Meet sales, application and enrolment targets.
• Nurture non-immediate leads and convert later.
• Coordinate with Admissions, Marketing and Technology teams as needed.

Skills

Inside sales

Counselling

Lead management

Telephone communication

Objection handling

Follow-up discipline

Tools

CRM systems

Job description

Key Responsibilities

• Handle inbound and outbound calls with prospective learners.
• Understand the learner's background, requirements and career objectives.
• Explain the programme, curriculum, faculty, schedule, fee and admission process.
• Follow up with interested leads through calls, WhatsApp and email.
• Drive leads from enquiry to application initiation, application completion and enrolment.
• Guide students through the complete admission process and help resolve any application-related issues.
• Follow up with applicants for pending documents and application completion.
• Follow up with admitted students for payment completion.
• Speak with learners over the phone and guide them through the payment process, including helping them complete the payment when they are ready to enrol.
• Maintain accurate lead status and interaction comments in the CRM.
• Consistently work towards assigned sales, application and enrolment targets.
• Nurture leads that are not immediately ready to enrol and convert them at a later stage.
• Coordinate with Admissions, Marketing and Technology teams wherever required to complete the learner journey.

Candidate Profile

• 1-4 years of experience in EdTech / Education / Professional Education sales.
• Strong experience in inside sales and counselling.
• Proven experience in handling leads and achieving sales/enrolment targets.
• Experience in selling education programmes to students as well as working professionals.
• Strong telephone communication and objection-handling skills.
• Experience in following up with prospects through phone, WhatsApp and email.
• Experience in taking prospects through the complete sales journey lead counselling application payment enrolment.
• Comfortable having conversations around course fees and payment, and professionally following up with learners to complete their payment.
• Experience with CRM systems would be preferred.
• Should be target-oriented, persistent and comfortable working in a conversion-focused environment.

Preferred Background

Candidates from EdTech companies offering higher education, executive education, upskilling or professional certification/programmes, where the candidate has experience selling relatively high-value programmes and converting learners through counselling rather than purely transactional sales.