Academic Counsellor

Sj Recruiters Lens; Kolkata District, Chandigarh, Delhi; On-site; INR 450,000 - 650,000; Full time

Job summary

Sj Recruiters Lens is seeking an Academic Counsellor to guide prospective students in choosing programs based on their backgrounds and goals. You will handle enquiries, provide course information, and drive student enrolments with a customer-centric approach.

The role involves counselling sessions, webinars, and follow-ups while maintaining accurate CRM records. Strong communication and target-driven mindset are essential.

Qualifications

• Experience in Academic Counselling or Admissions.
• Demonstrated ability to drive enrolments and meet targets.
• Strong communication and customer-centric approach.

Responsibilities

• Connect with prospective students through calls, emails, and inquiries.
• Assess student backgrounds and recommend suitable courses.
• Explain fees, admission procedures, and career opportunities.
• Follow up with students and parents to resolve queries and drive enrolments.
• Manage admission and counselling cycle from enquiry to registration.
• Achieve enrolment targets and contribute to business objectives.
• Maintain CRM records of interactions, leads, and conversions.
• Conduct online counselling sessions and webinars as needed.
• Build relationships with students and parents with timely guidance.

Skills

Academic Counselling

Student Engagement

B2C Sales

Telecalling

CRM Management

Communication

Negotiation

Lead Conversion

Tools

CRM tools

Dialer systems

Job description

Job Description: Academic Counsellor

Position: Academic Counsellor

Department: Sales / Admissions

Industry: Education / EdTech

Experience: 15 Years (Preferred)

About the Role

We are looking for a motivated and result-oriented Academic Counsellor to guide prospective students in choosing the right educational programs based on their academic backgrounds, career aspirations, and professional goals. The ideal candidate should have excellent communication and counselling skills, a customer-centric approach, and the ability to drive student enrolments.

Key Responsibilities

• Connect with prospective students through outbound calls, inbound enquiries, emails, and other communication channels.
• Understand students’ academic backgrounds, career objectives, and learning requirements to recommend suitable courses and programs.
• Provide detailed information about course structures, curriculum, eligibility criteria, fees, admission procedures, and career opportunities.
• Follow up with prospective students and parents to address queries, resolve concerns, and drive enrolments.
• Manage the complete admission and counselling cycle, from initial enquiry to final registration.
• Achieve individual enrolment targets and contribute to overall business objectives.
• Maintain accurate records of student interactions, leads, follow-ups, and conversions using CRM tools.
• Conduct online counselling sessions, webinars, and program demonstrations whenever required.
• Build strong relationships with students and parents by providing timely guidance and a positive counselling experience.
• Ensure adherence to sales processes, admission guidelines, and quality standards.

Requirements

• 1–5 years of experience in Academic Counselling, Student Counselling, Admissions, Inside Sales, or B2C Sales, preferably within the Education or EdTech industry.
• Excellent verbal and written communication skills.
• Strong interpersonal, persuasion, negotiation, and relationship-building skills.
• Ability to understand student requirements and recommend suitable educational programs.
• Experience in lead management, follow-ups, conversion, and target achievement.
• Familiarity with CRM tools, dialer systems, and sales funnel management.
• Strong ownership, a result-oriented mindset, and the ability to work in a target-driven environment.
• Ability to handle student and parent queries professionally and manage multiple leads efficiently.

Key Skills

• Academic and Career Counselling
• Student Engagement and Admissions
• B2C Sales and Lead Conversion
• Telecalling and Follow-up Management
• CRM and Sales Funnel Management
• Communication and Negotiation
• Target Achievement and Relationship Management

Preferred Background:

Candidates with experience in EdTech companies, online learning platforms, higher education, universities, or professional certification programs will be preferred.

Work Environment:

Dynamic, collaborative, and target-driven, with opportunities to contribute to student success and career development.