Senior Channel Sales Manager - Key Partnership Group

TATA AIG General Insurance Company Limited; Ahmedabad District; On-site; INR 300,000 - 420,000; Full time

Job summary

Tata AIG General Insurance Company Limited in Ahmedabad is seeking a proactive customer service professional to handle leads with accuracy and timeliness. The role emphasizes updating every lead request, deep product/process knowledge, and strict adherence to compliance and working hours.

The position focuses on achieving daily targets, delivering end-to-end resolutions for customer queries, and producing daily MIS reports on leads, conversions, and premiums generated, to support informed

Qualifications

• Experience in customer-facing roles with focus on service quality.
• Ability to follow defined processes and update leads accurately.
• Comfort with daily target tracking and compliance requirements.

Responsibilities

• 100% transaction updates on all lead requests received.
• Maintain proper knowledge of the product and process.
• Achieve daily targets consistently.
• Adhere to compliance and login/break timings.
• Provide end-to-end resolution to customer queries and publish daily MIS on leads and conversions.

Skills

Customer service

MIS reporting

Process knowledge

Target achievement

Compliance

Job description

Job Description:

Key Accountabilities/ Responsibilities

Financial: To achieve our set targets on monthly basis with the correct information adhering to the quality parameter.

• 100% transaction updated on all the leads request received.
• Proper knowledge on the product & process.
• 100% achievement of the daily targets.
• Adhering to the compliance.
• Adhering to the login time & break timings.

Productivity: Update on the performance. Quality would help to provide the right set of information to the customers for the better customer service

• Providing the end to end resolution to the customers query.
• Daily MIS to be published MIS on Leads received, Leads converted and Premium generated