Branch Manager - GL West

Bajaj Finance; Panaji; Vor Ort; INR 600.000 - 1.200.000; Vollzeit

Zusammenfassung

Bajaj Finance Limited in Goa, India is seeking a Branch Operations Manager to lead day-to-day branch activities, optimize profitability, and drive growth across gold loan products and related services.

The role emphasizes customer acquisition and retention, team development, and strong adherence to policy and compliance. It requires experience in gold loan operations and excellent communication skills.

Qualifikationen

• 4–7 years of relevant experience in branch operations or gold loan banking.
• Bachelor’s or higher degree required.
• Experience in gold loan banking, product knowledge, and client service preferred.
• Excellent written and verbal communication skills.

Aufgaben

• Oversee branch operations and drive profitability.
• Lead field-marketing activities to improve brand visibility.
• Plan and monitor branch field marketing for lead generation and growth.
• Focus on customer engagement for new acquisitions and retention.
• Ensure accurate valuation of pledged gold ornaments and audit compliance.
• Joint custodian of the vault and safekeeping of pledged securities.
• Control NPAs through proactive follow-ups for interest collections.
• Plan and develop staff through hiring, coaching and feedback.
• Prepare branch performance reports and drive growth actions.
• Grow gold loan business and other third-party products (NCDs, gold coins).

Kenntnisse

Communication skills

Planning

Mentoring

Ausbildung

Bachelor's Degree

Post-graduation Degree

Jobbeschreibung

Job Summary

This position is open with Bajaj Finance Limited.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct and monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting into business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of old customers.
• Conducting error-free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditing compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and taking necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error-free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditing compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree or Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.