Branch Manager - GL West

Bajaj Finance; Gir Somnath; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Bajaj Finance Limited is seeking an experienced Branch Operations Manager for its Gujarat region. You will drive branch profitability, lead field-marketing initiatives, plan activities to maintain a healthy pipeline, and engage customers for new acquisitions and retention.

You will also oversee gold loan operations, valuation of gold ornaments, manage NPAs through follow-ups, coach staff, and prepare performance reports to grow the business across Gold Loans and related products.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's or higher degree preferred.
• Experience in gold loan banking or related fields is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field-marketing activities to boost brand visibility.
• Plan and monitor branch field activities to sustain lead health and conversions.
• Engage customers for new acquisitions and retention.
• Conduct accurate valuation of pledged gold as per policy and compliance.
• Joint custodian of the vault and safekeeping of pledged securities.
• Manage NPAs through follow-ups for interest collections.
• Coach, mentor and train branch staff with timely feedback.
• Prepare branch performance reports and drive growth.
• Grow Gold Loan business and other products like NCDs and Gold Coins.

Skills

Branch operations

Field marketing

Customer engagement

Planning & coordination

Team mentoring

Communication skills

Education

Bachelor's Degree / Post-graduation preferred

Tools

Gold valuation process

Auditing compliance

Job description

Job Summary

This position is open with Bajaj Finance Limited.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.