Senior Associate ServiceNow

Publicis Resources; Gurugram District; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Publicis Resources is seeking a skilled ServiceNow Developer with 5+ years of experience in design and development across ITSM and CSM modules. You will implement and customize ITIL processes, including incident, problem, change, and configuration management, and work on integrations, portals, and data policies.

Strong scripting (JavaScript) and REST API skills are required. The role involves building, configuring, and deploying ServiceNow solutions, collaborating with cross-functional teams,

Qualifications

• IT Degree or relevant Computer Science education.
• ServiceNow CS M + ITSM + 1 additional product (ITAM/ITOM).
• Additional ServiceNow certifications are a plus.

Responsibilities

• Develop and design ServiceNow ITSM/CSM solutions.
• Implement ITIL processes including Incident, Request, Problem, Change, CMDB.
• Create/modify ITSM components, scripts, UI, data policies, and integrations.
• Provide admin, app development, maintenance and support for ServiceNow.
• Document work and communicate effectively.

Skills

ServiceNow ITSM

ITIL processes

JavaScript

REST API

Angular

HTML/CSS

Incident/Problem/Change Mgmt

Education

IT Degree or CS

Tools

ServiceNow Platform

Import Sets

Transform Maps

REST/SOAP integrations

UI Policies/Business Rules

Job description

Job Summary

Overview Role Summary: Minimum of 5 years experience across ServiceNow Design and Development. Skills - ITSM, CSM, CMDB, IT Asset Management, Integrations, Portals, JavaScript

Responsibilities

• Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
• Practical experience in the creation or modification of the relevant ITSM toolset components
• Writing scripts, business rules, UI and data policies, REST/SOAP integrations, scoped App, reports, script includes, Knowledge management, loading of data through Import Sets, knowledge of Data sources and transform map
• The ServiceNow Developer is responsible for developing, design and own technical solutions on the ServiceNow ITSM / CSM module. The Service Now Developer will provide administration, application development, maintenance, and technical support
• Communication & Documentation
• Proficiency in scripting, including JavaScript, CSS, HTML, Angular and REST API integration experience

Qualifications

Qualifications & Certifications: IT Degree or relevant tertiary education in Computer Science ServiceNow CSM + ITSM + 1 other product like ITAM, ITOM etc. Additional information Bonus Points: Additional ServiceNow certifications, including - ServiceNow Suite Certified Exposure to/general understanding of ServiceNow licensing